Taxiapp UK: London Black Cab

We prebooked a taxi using this app for the next day - early in the morning (4.30am)to get to the Stanstead Express. The booking was confirmed and even got the name of the driver who would be picking us up the next day. The morning arrives and suddenly at 4am get a message that the designated driver would not be coming - offered an option of finding another taxi and one was found - would be there in 20 minutes. Ok that would still be right on 4.30am. At 4.25 we are told that that driver was no longer available did I want to search for another. We had no time to waste and just rushed out the door and 10 minutes later hailed a taxi in the street. The app was worse than useless. If you book a taxi for a specific time then you expect it to arrive at the agreed time. The fact that drivers can cancel at a whim and the app then searches with no guarantee of success makes this an utterly bogus system.

I rebooked the trip. Five minutes pass, no one turned up. I called the driver as well as texting and no answer. I had to cancel the trip as I’m running late and have to find the alternative. Got charge £9 for that. Never again. Stick to the competitors - Freenow, Uber, Bolt. Very unprofessional and feels like a scam.

Tried to use but repeatedly fails to load the route. Loaded route and price only 1 in 10 attempts. GETT works every time. I want to support the cabbies but this ain’t working .

Whenever I attempted to order a taxi using the app none were available! Have deleted my account and will only use the more reliable apps available.

Delighted. Finally the app works. Hit the order button and a cab was on its way in seconds. Seems like there’s soo many more drivers now. Never have trouble ordering anymore and also the pre book feature works when I needed a taxi early one morning. £3 booking fee which seems fair as the driver keeps the money on the meter. Well done black cabbies. Best in the world.

I tried using this app a few years ago with only some luck, but having really used it a few times recently I have been able to get a taxi every time. The drivers are very friendly and seem happy with the app as they do not pay any commission. I hear they get charged up to 20% on the other apps. Just a small booking fee, but again way less than what the other apps surcharge me. All London drivers should be on this app. Seems a fairer system for both customers and drivers.

Booked 2 hours in advanced. The driver cancelled five minutes after he was due to pick me up having not answered my call or text. Worse still as the app doesn’t then try to find another driver - your request is just cancelled. That’s the first and last time I’ll use this

GET MORE DRIVERS ON YOUR APP!

A great idea - but not with a £3 surcharge.

Unless you want to be guaranteed to be late or disappointed! Moved in to a lovely part of London but not somewhere you can step out on the street and hail a cab, especially at 5 in the morning. Downloaded the app, placed an order a full 12hrs in advance towards on of the main train stations. Checked the order section an hour before still searching. 15 mins before still searching and the map showed several little cars in the local area. 5 mins before pick up, same. 1 minute past, cancelled. Would have been nice to know there would be no cab 10 or 15 minutes before at that time of the morning, especially given the notice. I love a black cab but I have deleted the app and will look for a local reliable taxi service, who understands customer service and will turn up!