TfE M-Tickets

J’ai payé pour deux allers-retours. Je n’ai jamais reçu les tickets.

At first, a big big world to create my account. And after, a minimum amont to pay = 3 tickets. And if you take tickets, you cannot use your purchase for the members of your family. Everybody must have his account = everybody must have a smartphone = everybody must buy 3 tickets at least, even if it isn’t the need !!!!! Completely illogical !!!! I bought 4 tickets for my husband and I and cannot used them. And he had to bought 3 tickets too = 3 tickets thrown !!!!

I downloaded the app and filled it with tickets. First time user, I considered myself organised when I arrived just as the tram did, and hopped on…… only to discover my tickets useless because unlike the bus, you have to scan a QR code outside. No idea why it’s different if both tickets have a time stamp. Very annoyed at the £10 fine.

I have a valid email address but it still refuses it, just because it's not letters and numbers... RFCs exist for a reason...

App is great for having tickets available easily, however app is very slow. Takes a long time to load and it’s like it freezes. Hopefully it is updated soon

Only one person can use one ticket: meaning you cannot tap in others people from your phone. So other people have to download and create an account to be able to receive tickets. Why can’t I buy two tickets and tap in for my friend ? This is ridiculous. Also tried sharing my tickets but it didn’t work and I couldn’t get my tickets back so I got scammed 15£.

I’ve lost count of the number of times the app has frozen so I can’t access my ticket which means I’ve had to pay to get on. Very frustrating!

used to work really well but now its stuck on confirm order screen every time i open the app. i cant order any tickets. please fix this issue

The app crashes constantly preventing you from using your m-tickets

Several times unable to activate precooked tickets. Was told to delete and reload the app which defeats the purpose of booking ahead