viagogo Tickets

Hello I’m a seller and It’s been 3 month since I didn’t get my payout, they told me we are working on giving you your money but wait for the payment team to respond and till today I didn’t receive my money.

Just like the web site, this app is designed to make you buy tickets but then offers pretty much ZERO support afterwards. Customer “support” would be a joke if issues with tickets weren’t so expensive. Don’t even think about selling tickets with the app since the receipts for tickets bought from Viagogo keep getting rejected for not having the “right” receipts. In Chats, customer support assures the customer that the right receipts have been received, that all is well and that the listing will go through, only to have the listing rejected again. So no, don’t use viagogo if you can help it.

I bought T Swift tickets and was scared to death reading reviews. (Was a VERY large purchase for 4 tickets) Had to wait months for event.. but tickets arrived. Had to resell due to change in our trip. Got paid as agreed. Site did everything it said it would. I would use it again!!

Bought the champions league final tickets, didn’t give me any update until 3am on the event day! They offered refund or switch to category 3 tickets (from Cat 1 that I bought) My theory is that, they don’t actually have the ticket, but just keep your money in their bank to earn interest, and refund you later. They have no intention whatsoever to make their customer happy, because it’s not in their business model.

I purchased tickets to see a soccer game in Portugal, best seats for a once in a life time experience. The day of the game, 2 hours before the game, they told me the seller didn’t have the tickets. Offered replacement tickets, which I assumed were similar. They gave me the worst seats on the stadium, for the price of the best. I left after 2 minutes. What a scam.

No comprar tickets por esta plataforma, son en su mayoría falsos porque puede cualquier persona vender un mismo ticket a varios. Fui estafado. / Do not use this platform, as most tickets are false as any people can sell same tickets to different persons. I was fraud.

I purchased tickets from viagogo, they gave me the wrong ticket. I purchased the correct ones and have documentation to prove it. Because the tickets were changed by viagogo without my consent, I was not able to use the ticket. I called the day after, as I was instructed to at the event, and viagogo said that since I didn’t call during the the moment of the issue, they would not give me a refund. However, if you look at the website, it says you have 10 days for a full refund if there’s problems with the tickets. Instead, viagogo gave me some stupid token $41 credit towards an other purchase. I wonder where they came up with that number. I will never use viagogo again and suggest that all of you stay away from this business who will not honor basic business integrity.

Bought tickets to Madonna in Milan for November 2023. Realized in September 2023 I could not attend. Posted the tickets and they sold rather quickly. Tickets were transferred to me in October 2023 and that’s when Viagogo became a no go go. Viagogo is part of StubHub which is great, so buying from them I felt safe in my purchase. However, with my sales from the original owner could not change the name on the tickets from TicketMaster so I lost the sale and waiting a refund. I’ve called Viagogo six times and the calls have all been over 60 minutes with multiple transfers. Viagogo assures tickets and refunds. No where when I bought the tickets did it say not able to resell. Buying tickets 11 months out I would have never bought tickets that stated not able to resell. Also, I purchased four tickets at one time and the tickets came through as two orders which has added to the complications of my phone calls. If I don’t receive my full refund for my purchase price I will be filing a complaint with the AG office.

I was sold fake tickets for an AC Milan game on Viagogo, which nearly ruined my Italy vacation. They were then unhelpful but simultaneously begged me to not call my credit card company, and thought I’d listen. The gall of these guys is just unreal. It’s worth the extra money to go through official event sites. And, if you ever get Serie A tickets from Giancarlo Lombardi, return them immediately and notify Viagogo. He’s a low-life, scum-of-the-earth bottom-feeding criminal who ruined a great night for me and the 22 other people who also fell victim to his scam.

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