Vijayanand Travels

I recently traveled on one of your buses and while I appreciate the good condition of the vehicle, I was extremely disappointed with the drivers’ behavior and the choice of stop locations. 1. Driver Behavior: The drivers were unprofessional and responded rudely to any requests or queries, making passengers feel as though we were at their mercy. Such behavior is unacceptable and reflects poorly on your company. 2. Stop Locations: The stops chosen during the journey were unhygienic, overcrowded, and uncomfortable for passengers. This made the travel experience far less enjoyable than expected. I request you to take the following actions: • Train your drivers on professional behavior and customer service. • Evaluate the stop locations and prioritize hygiene and passenger convenience when planning them. Your prompt action on this matter would ensure a better travel experience for all passengers in the future. Looking forward to your response.

No, hygiene maintain clean seats and window pillows

Very poor not picking calls bad service

When I was travelling to Bangalore the bus didn’t stop for refreshment or washroom The driver said the bus was already late so he can’t stop bus for even 5 mins. Is it the passengers’s mistake or the driver’s mistake that the bus is late. And the worst in app experience. U can’t track the bus easily U would never know when the bus will stop for refreshments Overall the worst travelling experience and worst in app experience.

VRL app is such a pain when it comes to reaching the booking history. When you click on bookings I see nothing. It says no data found, fyi I’m sitting this while travelling in VRL rn. Makes no sense right! Also, Basavakalyan to Bangalore Hyderabad route buses don’t have usb plugin for iPhone.

Kindly update the bus timings. The bus was scheduled to arrive in Dharwad at 12:15, but it actually arrived at 3:30. This is not an isolated incident; it is a recurring pattern.

At night bus got delayed by 1 hr 15 min . And pickup guy told us wait for behind bus an this one is at night 12.40 am .

Their tracking system won’t work properly. Buses are not on time. Always late. Even their Volvo 9600 also same. Neither drivers nor office persons call or inform you about location. If you aren’t their on time they’ll leave you and go. Worst customer service ever

I travelled from Hubballi to Hyderabad simply hygienic and punctual. Iam very much satisfied by their service.Here after I will prefer only VRL in this route.

Don’t even try this bus it’s hard to say but it’s risky don’t try this travels ever very bad experience I am getting this right now