Vrbo Owner

The customer service on the app chat and emails communication is not helpful.

They send your payout after 30 days unlike all other platforms that you receive it immediately!

Customer services is not helpful.

I’ve just had an email from a traveler asking for an update on the refund for a COVID 19 cancellation they made over a month ago. That’s inexcusable Home Away.

The vrbo app Crashes constantly. How can you expect hosts to communicate with guests in a timely manner if we can’t use the app Half the time!!

Removed my listings. The issues are too many to list here.

Anyone who host on AirBnB can tell you that VRBO is not serious about being an actual competitor. They’re offering nothing to host, the app is so bad that I can have a guy in India make a better app for $50. They ONLY way they get any customer is by constantly giving 20% vouchers to them and by throwing money at them. Instead of actually improving guests and host experience.. starting from this app. Also, Apple, please check these review. There no way any serious host has given them 5 stars.

Compared to airbnb. The app is limited to what is possible on the app. The calendar tens to be glitchy and can’t change rates accordingly

This app is trash. You can’t complete any transactions and the help desk is just as ineffective. The messages have from customers and guests have a terrible lag. ( it’s not the internet service. Considering guest and I are in two different states) Ive been using it for 2years and I literally dread when guests book through this app. Going Airbnb full time.

Cannot access my earnings, customer service is the worst, hard to navigate. Avoid at all costs