Vrbo Owner

The customer service on the app chat and emails communication is not helpful.

They send your payout after 30 days unlike all other platforms that you receive it immediately!

Customer services is not helpful.

I’ve just had an email from a traveler asking for an update on the refund for a COVID 19 cancellation they made over a month ago. That’s inexcusable Home Away.

I guess if I was a computer or technology person, the app wouldn’t be so bad. But I am a person in my late 60s who cannot figure out how to use all their “improvements“ to the app. You also can’t find directions because in the Help section, none of the answers you need are there. If you try to call, it takes forever to get through, and the person at the end of the line has no patience for old people.

The app doesn’t load. It allowed our vacation rental to double book after 6+ years with no issues. Not user friendly. Hard for owners and guests to communicate.

I propose you let Vrbo owners see the reviews of the guests who request a stay. The app currently dies not allow it. It is important in order to decide, as a property owner, if as guest is desirable or not.

App not working. Bugging all the time. Unacceptable for a so call technology company. VRBO continues to fail owners

Calendars moving people from one property to next. Hate air bnb but their recompile way superior

I am shocked at how much Vrbo is taking out of my payments. If I need to work on my calendar I use Airbnb to fix it and it syncs with Vrbo and that’s how I fix my Vrbo calendar.