Wallbox

I’ve had for 6 months hoping it would be better. But no. It’s gone to a point where I’m writing one of the only reviews I’ve written on the Apple Store. It never works the first time. I ALWAYS have to try it multiple times before it finally works. Tesla owners beware!!! This is literally what I do every time I need to charge my Tesla Y or Tesla 3 Plug into the car. Wallbox turns red (error). Unplug the entire Wallbox from the outlet. Plug back in. Error. Unplug. If I’m extra unlucky the app recommends to “Restart” the Bluetooth (to which it will take anywhere from 2-5 minutes). Plug back in. Then it works. I. Do. Not. Do. Anything. It just doesn’t work consistently. So what’s supposed to be seconds to charge takes a few minutes of frustration. It just doesn’t “read” Tesla so it has to be restarted or unplugged several times before it recognizes Tesla is plugged in. Yes, I always make sure the Tesla adaptor is snug (which customer service is the problem when it turns red). Surprised Costco sold this product that doesn’t work consistently :( I’m counting the days til my electrician switches to the Tesla charger from Wallbox. There goes lost money also converting the garage circuit breaker to accommodate the Wallbox setup also (different than Tesla which is more hardwired)

Absolutely, positively love my Wallbox charger and this app!! I have successfully used, trouble free, my Wallbox Pulsar Plus L2 charger and this associated app for 4 years and counting. You read that correctly: 4 years! As a self-described greenie, I’ve owned 2 EVs of different make & models, and charged both on an every-day basis, with absolutely no problems, over the course of these 4 years. Zero issues with WiFi or Bluetooth app-to-charger connections, which will be your experience as well if you carefully read the instructions. If you’re an EV newbie, or a garage-charger newbie, hire a licensed electrician (who routinely installs EV chargers) to install yours. Ignore all the silly, idiotically bad reviews. Guaranteed, none of them wrote their nonsensical comments with more than a day, week, or maybe a month of usage. Couldn’t help but shake my head at the silly reasoning for their 1 or 2 star reviews. I laughed out loud of some of the inane, self-inflicted “problems” people have had with this app, or their Wallbox charger, simply because they expected to see it work perfectly without educating themselves on proper installation, setup, and network connection.

All the reviews from over two years to current consistently reported connectivity issues and lack of functionality and appeal in the app. This is a real issue and if Wallbox is unable to solve the problem by now it may never solve it short of designing a different hardware that works with an app.

I was looking for a product that offered load sharing and I picked the right one. (After picking the wrong one) I had a juice box that worked fine until the updated the app. Afterwards, one of my 2 juice boxes was bricked. Support was horrible. I looked at Clipper Creek but they recently did a merger with Enphase. They are also expensive AND ugly. Finally, I settled on Wallbox. Support was fantastic…and that was before I bought the units. Installation was fairly straightforward…as was setup. Best tech support I’ve received for anything!!!…in a long time. Mallory and the rest of the crew were excellent. The only thing I would suggest is clarification of the power sharing settings in the manual. Also, the charge holster could be improved with the screw placement securing it to the wall. Overall, this product has meet and exceeded my expectations. Well done.

Every update that these programmers release either mess up my charger or my car to a point that I have to take it to the dealership. Know as of today 3/24/24 they updated the program to auto update. Customer support (technical support) has told me to not auto update the software or it will mess me up again. The programmers are not talking with technical support before pushing out updates. I recommend the support dept but Wallbox has been a big trouble for me.

1. Several of the home charges don’t show up in the statistics. It’s not catastrophic, but if I charged my car overnight three days a week, it shows maybe once. What is the point? 2. Schedule seems to follow some arbitrary time zone, perhaps UTC. Again pointless, can it pick local time zone? The charger itself is functional obviously.

When it comes to changing my ev , I need power now , station are not 1/2 miles away they are 15 miles from me and station are down a lot, why I purchased this unit this is my second home power station for xxx company the wall box started out good now won’t update in app always disconnect and 5 try’s later it might connect, we are customers please please share this if you live by EV battery life enough paying high prices for home charger that won’t work or maybe work if the sunshine maybe not I am very upset that I must call in after spending up to xxxx charger + electrician please fix this wall box please customer report wall box if your unable to connect after 5 ties uninstall app .unfortunately Wallbox doesn’t care for it customers, the charger is working app says disconnected really let’s all complain to customer protection, with such high voltage this could result in severe damage to property or lives. My tip with my charger I don’t use the App I turn on main breaker the charger starts my VW id4 app states connected and charging for my VW id4 I look at myVW app then in my car and yes it’s working and charging.

I’ve tried uninstalling and reinstalling this app twice - the scheduling function does not work, it disconnects from WiFi or Bluetooth quickly and although settings are listed as the correct time zone it operates as if it is in another. I wish I reviewed the app first rather than the charger (which seems counterintuitive).. poor Fisker…trying to sell a good vehicle and now has put its name on a crappy ($595) charger. It wouldn’t be a big deal, but trying to charge at 9pm for better rates, I have to remember every night to go into the garage to connect the charger since the scheduling function doesn’t work.

The app is actually a lot better than I expected. It tells all the basics like time elapsed, total power delivered, and instantaneous charge power. The app is intuitive to use and view. Would be nice to have more data insights, like peak delivery power and delivered power plotted over time. Also would be nice to download data. The app disconnects frequently - once every couple of weeks. It takes multiple attempts to reconnect, including power cycling the device.

Whatever unknown reason to me, I can’t open and simply go to my charger anymore.( Home Charger). It would ask me all sort info to log in then ask to add charger then it is already in the account but will not show the charger then keep asking over and over. WTH did you guys do?!?!