Warby Parker

As a first time customer at Warby Parker, ordering my prescription glasses at the Queen St. West location in Toronto was a very easy, fun, and safe experience. All of the staff at the store were welcoming and extremely accommodating, especially Maxine - the Sales Advisor - and Hancini (sorry if I misspelled her name), they were both very knowledgeable and guided me through the glasses and gave tips on using progressive lenses for the first time. I will definitely recommend this store location to my friends and coworkers if they need glasses in the future. October 4,2021

Hi, I recently visited Warby Parker in Yorkdale Mall and was assisted by Cody who went above and beyond in answering all my questions and concerns, it was a pleasure and I really appreciated his commitment to making sure that I was satisfied. Thank you, Cody !!

1. Try at home isn’t available in Canada. 2. I ordered December 17 and still haven’t received my glasses. It’s February 24. 3. The app says my glasses are ready to be picked up. The app is wrong. 4. I used the messaging system to inquire. An agent responded within 5 minutes. I gave her my email address (as she requested) and the order number. I waited for an hour. No response. Maybe she quit her job? 6. At $400-$500 a pair, it’s less than most other places but 2 months wait is ridiculous. Upside: the frames in the store look decent quality. Many are very heavy however. You don’t notice at first but after an hour they feel heavy. Styles are current. Store Staff are friendly. Too bad you can’t call the store directly. I will shop elsewhere next time. The experience was too difficult.

If I ordered 5 pairs of frames with no prescription and wanted to return them would I get my money refunded? You have a 30 day return policy and if I use a credit card I have 30 days to pay so this sounds like a try at home situation without the actual service. Please advise.

This was my first time ordering glasses on line, and as I have progressive lenses I was super nervous. Also I was worried about how they would fit, having had problems in the past at my regular optometrist. But I was short of time and needed new glasses asap. Delivery was much quicker than quoted, the only problem I had was the tracking information was updated at one point, but I contacted customer support and it was rectified and my glasses were delivered that day. Everything looked very high quality even the boxes they put the glasses & case in. The best bit though was the glasses and the way they fit. They were amazing. Very very happy customer, don’t think I’ll be buying glasses anywhere else. Great selection of frames with multiple widths and the prices are about half what I usually pay. Can’t go wrong with this company.

I love this Queen Street location. I was there last year and bought two pair and just returned to grab another set of 2 glasses. The good news is that I was taken care of by the same two folks, Elle and Saaych. Yay! It’s great when the people who sell you things remember you and treat you so kindly. Best way to build a relationship and trust in the brand. I was so glad they were still there. This store will be my go to.

Love my 2 new pairs of WP glasses!! Customer experience at the store was great, my frames are perfect and lenses are crystal clear. Also, I can’t complain about the amazing price😀

Great, if not the best app that combines simplicity, ease of navigation and clean aesthetics. Probably the best virtual try on i’ve come across, not perfect but pretty close. Other than app itself, WP has very decent quality frames, reasonable prices, exceptional customer service so I hope to be ordering more in the future.

It is not worth the hassle to deal with this company. They make it sound so easy and then instantly send an email saying you need all these extras and an eye exam to get your prescription updated before they will issue your glasses. I have a perfectly valid prescription from a reputable eye exam place and they wouldn’t accept it. I said they can confirm with the optometrist as all of the info was on the prescription. They said it’s not their job to do that and will need to call Warby Parker to make an appointment and to get this issue resolved. So I cancel the order all together and keep in mind this is within an hour of placing the order and the accessories I have order to go with my new glasses have all magically shipped immediately so they cannot cancel this part of the order. So they still make a sale even though they won’t issue my glasses without me spending a bunch of extra money. What a scam!!!! Stay away from this company!!

I am very happy with my glasses! The buying process was a delight and costumer service is awesome. I recommend Warby Parker 110%!