If I ordered 5 pairs of frames with no prescription and wanted to return them would I get my money refunded? You have a 30 day return policy and if I use a credit card I have 30 days to pay so this sounds like a try at home situation without the actual service. Please advise.

This was my first time ordering glasses on line, and as I have progressive lenses I was super nervous. Also I was worried about how they would fit, having had problems in the past at my regular optometrist. But I was short of time and needed new glasses asap. Delivery was much quicker than quoted, the only problem I had was the tracking information was updated at one point, but I contacted customer support and it was rectified and my glasses were delivered that day. Everything looked very high quality even the boxes they put the glasses & case in. The best bit though was the glasses and the way they fit. They were amazing. Very very happy customer, don’t think I’ll be buying glasses anywhere else. Great selection of frames with multiple widths and the prices are about half what I usually pay. Can’t go wrong with this company.

I love this Queen Street location. I was there last year and bought two pair and just returned to grab another set of 2 glasses. The good news is that I was taken care of by the same two folks, Elle and Saaych. Yay! It’s great when the people who sell you things remember you and treat you so kindly. Best way to build a relationship and trust in the brand. I was so glad they were still there. This store will be my go to.

Love my 2 new pairs of WP glasses!! Customer experience at the store was great, my frames are perfect and lenses are crystal clear. Also, I can’t complain about the amazing price😀

Great, if not the best app that combines simplicity, ease of navigation and clean aesthetics. Probably the best virtual try on i’ve come across, not perfect but pretty close. Other than app itself, WP has very decent quality frames, reasonable prices, exceptional customer service so I hope to be ordering more in the future.

It is not worth the hassle to deal with this company. They make it sound so easy and then instantly send an email saying you need all these extras and an eye exam to get your prescription updated before they will issue your glasses. I have a perfectly valid prescription from a reputable eye exam place and they wouldn’t accept it. I said they can confirm with the optometrist as all of the info was on the prescription. They said it’s not their job to do that and will need to call Warby Parker to make an appointment and to get this issue resolved. So I cancel the order all together and keep in mind this is within an hour of placing the order and the accessories I have order to go with my new glasses have all magically shipped immediately so they cannot cancel this part of the order. So they still make a sale even though they won’t issue my glasses without me spending a bunch of extra money. What a scam!!!! Stay away from this company!!

I am very happy with my glasses! The buying process was a delight and costumer service is awesome. I recommend Warby Parker 110%!

Slick and effective website and good pricing…if you ever get your glasses. I ordered 2 pair (one regular and one sunglasses) almost 3 months ago. Received the sunglasses. Still waiting for the regular glasses. Apparently shipped but never received. Customer service was responsive and helpful and offered to send another pair, which also never arrived. So maybe they need to tighten up their shipping. I’m unhappy as I need new glasses, paid for them, and still don’t have them. Take your chances.

This app is just the website. They say you can try on glasses virtually, but if you can, I couldn’t find that feature.

The site should allow for the option to replace lost or broken glasses that do not require a new prescription.