Yale Secure

I have no trust in Yale to support their products after this experience. Good luck finding the right Yale app for the lock you purchased among the graveyard of abandoned Yale apps. I’m supposed to trust the security of my home with this company?! Never purchasing another Yale product again.

I bought this Yale lock over 2 months ago. It needed a firmware update from the start, but I could get it to update with the App. Requiring to secure my door, I connected with old firmware and it worked with my HomeKit, but then one day when I opened the Yale App it said I needed a firmware update. However it won’t update the Yale lock. Says can’t connect to HomeKit. I lost all connection to the Yale lock. Could only lock and unlock my door by typing in the passcode, thank goodness! I re-initialised the lock got it setup again-working fine with HomeKit (but still not updated firmware) connect to Yale App and same thing happens. I guess, and hope, I have to re-initialise the lock ... again. I reached out to Yale service and they very kindly offered to replace the lock, but when I told them I am in Australia, they don’t do exchanges in Australia. How frustrating. Happy to work with you Yale to fix what would appear to be a substandard App, hope your willing to work with me!

Don’t buy this lock and HomeKit module, it doesn’t work. Was ok when initially setup, I was unlocking door with Siri from home and from remote locations, however once the batteries went flat after about 5 months of use, I changed them and HomeKit and this Yale app can’t find the lock. I’ve tried numerous resets, countless hours doing everything to reconnect but it refuses. Get F Yale. Be throwing it in the bin and going for something that works.

Have to try to bring up the pin code section 4 times before it works properly.

Can’t do anything says a cloud data sync in progress.

The App will crash when pushing a firmware update to the iM1 module... not a great experience for a crucial firmware update!

I’m a bit concerned that the iPhone XS Max has been out for almost a year but the app isn’t full screen. Had a few minor issues setting up and connecting to home kit but got it setup and working in the end.

I cannot get beyond the read request screen. Says finishing up then the app shuts down.

App is alight, covering essentials, lock/unlock, check status, plus some extras, even set pins. Though unfortunately these pins aren’t personalised, like with August, which would be great for notifications! Also missing is the ability for time based pins. Hoping update could address this.

Mid way through my update, the app crashed and has caused my lock to become useless! I now have to factory reset. Please fix!! Otherwise, the app is pretty good