Yale Smart Living Alarm

As stated in a previous comment, It is still an issue that one cant change the time zone to Johannesburg. Furthermore it seems under loadshedding that the system does not function the same as when the power is on. Disarm / arm is not working every time although the router /internet is on backup power and online. You claim the battery in the system should give backup power for a few hours.

I have tried to delete and download the app multiple times, it does not allow me to even register

When attempting to change time zone from default (Europe/London) to Africa/Johannesburg continuously receive “Setting time zone failed error” when attempting to save. Reported via in app “support” two days ago and no response so far. Poor service to a first time (or any) customer!

Hi Your app keeps crashing at startup! I deleted the app and reinstalled and it keeps crashing after I sign into the app. Tried another iPhone as well as from my iPad - SAME PROBLEM - KEEPS CRASHING! So annoying as I cannot get into the app to arm/disarm remotely - nothing works 😱😱😱

Stuck on Step 3 of Setup Wizard “Account Setup”. Fill in all details in the format specified, the “Done” button turns yellow, I press it and it goes grey and spins for a few seconds and then goes back to being yellow and says “Done” again. Doesn’t proceed to Step 4, doesn’t email me or text me anything and doesn’t give an error or any other feedback. Have tried on the wife’s phone and with countless variations on password, PIN code, email address etc, all give the same frustrating result. Customer services closed and it’s bank holiday so will be 3 days until I can even speak to anyone. Really poor!

The app is often unresponsive and will not actually reflect the state of the alarm system. For example, even after having changed the battery in a particular sensor the hub still beeps and the app still says to change batteries. It says things like ‘tap for options’ without making a single option available. I only got this alarm system because it was relatively cheap and I am not at all impressed.

This app is truly terrible. Frequent login issues, often the state of my system is not accurately reflected (saying it’s armed when it isn’t). The whole selling point of this alarm system is the “smart” feature, so when the smart part doesn’t work most of the time what on Earth is the point? Probably best to avoid Yale completely imo.

Have had it installed for a week and it works fine. I had low hopes given the other recent reviews but I’ve had no issues. I think it’s a case of getting used to how it works and ensuring you have a solid wifi.

Alarm status often glitches within the app dashboard, more so since recently updated. We get push notifications that app is armed or disarmed, but if you open app and look at the status it’s armed? Have started just using keypad, as at least that work, but this system is very cheap and nasty - we only have it as previous homeowner installed it! 😑

Install my system about a month ago today the app just decided that it will just stay on fully armed , you can disarm the system but it then fully Arms itself again but only on the app the alarm isn’t armed ???