Zeel In-Home Massage Therapist

What is it with all these iPad apps that will not reorient to Landscape mode. iPads are very often in cases with keyboards that require Landscape. I can’t imagine it’s very hard to add a line of code since most mobile apps have it. Deleting the app since I’m not going to hold my iPad sideways to use it. And now I read that there is a gratuity automatically added. That’s not a gratuity. That’s just a jacked up way to charge more for the service. If it’s not optional it’s not a gratuity it’s part of the base price.

If you live in a big city, a local spa is gonna be far cheaper. I used to use this app once a week for massages but because of the 50% price increase in just the last 2 years years are absurd. They blame it on inflation and Covid - enough with that nonsense. Local massges cost way less direct with masseuse or a spa.

[updated 2/16/24] app support responded to say same-day massages aren’t available in all areas. Zeel needs to change the byline for the app since that is the very thing they advertise. Unfortunately we’ll likely cancel our subscription. For over six months the app hasn’t allowed requesting same-day massages. The first date it shows in the scheduling page is the next calendar day. Zeel support is good at helping schedule via SMS to setup a same day massage, but that defeats the value of the whole app. Today Zeel support told me to delete the app, reinstall it and log back in. I followed these steps and it’s still an issue. The additional back-and-forth with SMS messages is enough to have me just get a refund for the current month and switch to LifeTime therapists are any of the nearby acupressure places. (Which all allow walk-ins)

I am unemployed and homeless, and been trying to cancel this for over a year. They make it really difficult to cancel your membership threatened to charge you a massive early termination fee and they will just randomly charge you a year after you’ve used their service for the monthly membership fee. I’m homeless I’m unemployed and they overdrew my account taking a membership for a service I couldn’t use in the first place. I have no home for them to come to. no one responds to customer service inquiries. This is basically a scam. Don’t sign up for the membership and I wouldn’t use them at all.

I used to love using zeel however the support service has gone down hill quickly over the past few months. The last straw was reaching out to support recently and they told me someone would get back to me ASAP and it’s been over a week. Take your hard earned money elsewhere.

I want to use this app, but after signing up my phone didn’t save the password. It’s just email and a unique password to Zeel. Super annoying they don’t use some kind of SSO to make it easier. I deleted it; nothing less relaxing than having to remember yet another password or reset it.

I have been signed up for a membership for nearly a year but have only received a credit as appropriate to my contract 3 times. Zeel continues to hold me in this contract despite the fact they are failing to credit me appropriately. There is no way to contact them to find out why I’m not being credited and they want to charge $200 to cancel my account which by this point has already elapsed the expected 12 months of the contract. The credit card on the account has over more than 10 times the available balance as 1 month’s credit but it’s not being billed. Also, therapists frequently reschedule or cancel at the last moment.

This service is awful. After booking a couples massage for a date night, and paying for a babysitter, both of our therapists cancelled within 24 hours of the appointment. After one was replaced, the other cancelled 75 minutes before our treatment leaving us with no massage, a paid babysitter and a lot of disappointment. Stay away and use soothe instead.

I went to book this service and stopped short as there is an enforced tip!!! Who does that? That's ridiculous! What if your therapist is poor? They get the signal that their inept performance is okay. This is NOT okay with me! I expect excellence and pay well for it but WILL NOT be forced to tip without quality! You're losing a huge opportunity of repeat business behaving this way! I already stay away from restaurants that do this as well because I find they have apathetic service. I'll look elsewhere. So after I write this review, I get a complete ZOMBIE RESPONSE from the unconscious folks at this company saying they ENFORCE A TIP AS A CONVENIENCE!! Obviously they have NO IDEA what the general public wants or thinks about their socialist company ethics. Their policy to enforce an unearned tip is a way to abuse customers financially, disrespect them, and ensure staff are DISINCENTIVED to perform well.

I love that people are calling the app STEAL. Nothing could be more accurate. I have been battling with them for nearly 3 months over refunds that they agreed upon. I am in San Francisco and even here it is hard to find a therapist and when you, do they might cancel. They lock you into the year subscription but still raised prices mid term??? Additionally, I sent Zeel gift cards to two friends and they both either couldn’t access the the cards, or had to spend hours with support to access them. Their support also blocked me the last time I tried to follow up. BUYER BEWARE.