Zeel In-Home Massage Therapist

I’ve just tried to enter my address and it doesn’t go any further, so I’m deleting the app!

Typical thick Americans who can’t be bothered stating their service doesn’t operate in the great communist wilds of Western Europe. Have a one star review for the effort you made me go through to find this out.

Soothe plus member. Every time I try to make a booking I get cancelled at the last minute. When booking a couples massage and only one therapist is available they cancel the booking without asking if you would like to continue with just one massage. Customer service line has you waiting for ages. Select call back and also wait for ages for call back. Pointless paying for plus membership as you can never use the credits you pay for.

I've been a Zeel user for about three years now and this new app is the best by far - you can now book ahead and have better control of time slots and preferred therapists. They do a really great job in customer service too.

Bad user interface for multi national non US E.G. for customers with uk addresses, having to use U.K. Card even though I've got a usa

What is it with all these iPad apps that will not reorient to Landscape mode. iPads are very often in cases with keyboards that require Landscape. I can’t imagine it’s very hard to add a line of code since most mobile apps have it. Deleting the app since I’m not going to hold my iPad sideways to use it. And now I read that there is a gratuity automatically added. That’s not a gratuity. That’s just a jacked up way to charge more for the service. If it’s not optional it’s not a gratuity it’s part of the base price.

If you live in a big city, a local spa is gonna be far cheaper. I used to use this app once a week for massages but because of the 50% price increase in just the last 2 years years are absurd. They blame it on inflation and Covid - enough with that nonsense. Local massges cost way less direct with masseuse or a spa.

[updated 2/16/24] app support responded to say same-day massages aren’t available in all areas. Zeel needs to change the byline for the app since that is the very thing they advertise. Unfortunately we’ll likely cancel our subscription. For over six months the app hasn’t allowed requesting same-day massages. The first date it shows in the scheduling page is the next calendar day. Zeel support is good at helping schedule via SMS to setup a same day massage, but that defeats the value of the whole app. Today Zeel support told me to delete the app, reinstall it and log back in. I followed these steps and it’s still an issue. The additional back-and-forth with SMS messages is enough to have me just get a refund for the current month and switch to LifeTime therapists are any of the nearby acupressure places. (Which all allow walk-ins)

I am unemployed and homeless, and been trying to cancel this for over a year. They make it really difficult to cancel your membership threatened to charge you a massive early termination fee and they will just randomly charge you a year after you’ve used their service for the monthly membership fee. I’m homeless I’m unemployed and they overdrew my account taking a membership for a service I couldn’t use in the first place. I have no home for them to come to. no one responds to customer service inquiries. This is basically a scam. Don’t sign up for the membership and I wouldn’t use them at all.

I used to love using zeel however the support service has gone down hill quickly over the past few months. The last straw was reaching out to support recently and they told me someone would get back to me ASAP and it’s been over a week. Take your hard earned money elsewhere.