Zendesk Chat

I recently purchased a new iPad to facilitate my work. However, whenever I use the iPad, I am unable to receive notifications. One minute after a user arrives, it shows me as offline, even though no notification sound was made. Why is this happening? I have tried using your app but found that there is no shortcut for quick replies. Does this mean I can only use a computer for work? Have you considered upgrading for iPad users? Nowadays, many people prefer using iPads for work convenience, but your website seems incompatible. Additionally, if my computer and iPad are both open, I receive the notification sound. However, if I only use the iPad browser, it does not show when a user arrives. Please let me know if there is any solution to these issues. Thank you.

I have tried so many times, every time when there is a chat request comes in, no matter how fast I click in order to respond to it, it always shows “xxx left the chat”. Desktop doesn’t have this issue, but it happens to this mobile app, so what is the point of having this mobile app if you can only use your desktop to do you job?

Mobile app can’t setting quick reply

Easy to operate and user friendly. Keep up the good work mate. Cheers 👍

If you use this app, you need to be login to Zopim in order to type from desktop. Can't use GTalk anymore. Also, when I can't attend to some visitors, can't access their chat history from the app

User friendly and useful.

It is better!! Outstanding simplicity. Love it!

Great app

Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.

We pride ourselves on customer service and your app is terrible at updating our team of missed messages.