Zoomcar: Car rental for travel

Booked a car, host not reachable, car not at specified location, and when try to cancel, they have the audacity to charge cancellation from me Support system is worse only not chat box which doesn’t provide any good option creates a ticket which says you will be contacted by a person, never received a single call No way to reach customer it’s now has been 3 days I am not able to pick the car not able to cancel it Stay away

Useless chatbot and no other way of contacting customer care

I have booked Renault kiger from zoom car app on 16 th December 2022According to zoom car you will get car keys in the car after you unlock it. But here in my case I didn’t find car keys in car and it was hectic on a Sunny day with all my luggage’s on road with my family directly from airport heading to the hotel. The host address written on zoom car is fake and there is no one to contact not even any phone number. The toll free numbers on google is bogus they don’t work. Luckily I found that host relative by desi jugaad asking strangers (locals and pawn shop, street vendors) on a scorching sunny day in Jaipur. Finally I got the keys from him and the answer from him was beyond my expectations. It was not even mentioned on zoom car app that the keys were with the host itself and failed to update any contact number. I took the car and the zoom car never upload the actual pics of the car ( the car is of 2021 model but it looks like 3-4 years old ) Car’s condition was okay in terms of drivability, chills good, but the tires could have been better. After paying a hefty amount for a car one could expect atleast a good infotainment system with touch screen and better driving supportive gadgets such as reverse camera etc . Surprisingly it was basic model. So guys better opt for any good and big car rentals, don’t opt for any cheap prices otherwise you will end up with lot of stress. The difference amount is not as big when you compare between zoom and car rentals hardly it is approximately 1-2 thousands per day. Surprisingly the car I took doesn’t have any fast tag, so u need to pay double the amount on every toll standing in a toll queue bothering fellow road users ( embarrassing moments seriously). Zoom car will tell you that you can upload fast tag bills after you end your trip. But interestingly you cannot upload them, the app doesn’t let you upload nor you don’t get reply even if you sent those bills via email. There is a lot to mention but I don’t wanna waste my time Lastly I gave those two stars for car’s AC, drivability and a minimal attitude and friendly nature of that host’s relative. Choose wisely and be safe

It is expensive compared to other similar applications. In spite of that, the car was very dirty and customer support was arrogant.

Used this service recently and had good experience , however the doorstep service wasn't available and some cars were not clean from inside but good option for self drive and reasonable prices

The app doesn't work It doesn't unlock the car

No proper customer care support

This is absolutely ridiculous. You are not able to get into contact with this company. We tried 4 different numbers and 2 emails. No success. The app is absolutely useless und sends you into a loop of menu points if you need help. As the self-proclaimed ‚best choice‘, this is an embarrassment. If you have any issues with your booking, you are left alone. Good luck.

Good

Not helpful to people