BCycle

Tried to create a free account so that I can rent a bike in the future. I’m immediately met with a $10 charge upon account creation. Apparently they just take money out without notifying the account holder. Getting a refund and immediately deleting my account. Shady business.

BCycle does not have customer service or tech support. Not a locally owned company. App doesn’t work. Bikes are OK, availability unreliable. Good for single tourists.

I used the app for the first time in Nashville over the last two days. I’ll leave the comments on the bikes conditions elsewhere but with respect to the app I’d like to suggest a couple things that could be implemented. 1. When locating a bike dock it would be useful to have a link to Google maps or even directions within the app. I had to walk to another dock after finding bikes with zero charge. 2. When locating a bike perhaps it could report not only the number of bikes but current charge levels too. 3. It would be REALLY useful if the app could report how many minutes left on a pass. Say, a notification at 10min and 5mins so I could return the bike rather than having anxiety over going into the per minute rate when far from a dock but not far enough to warrant another pass that I won’t be able to finish.

In the old apps I simply had to go to my profile and it would show a blue bar at top showing when I checked a bike out. Now it's gone and have to go to another screen and decipher a ride history. Also, the new app doesn't start the map at your location, and you have to press the center icon on the map to do so. Also, there is less info per screen and you have to navigate more than you had to in the past. 2 stars for app design.

The app does not work and does not accept payment. Gives processing error on two different devices. When you call customer service, they condescendingly lie to you and hang up. Two devices and several cards, but it’s not a problem with their system? Potential it is a scam to steal bank information.

App displays splash screen and then crashes. Latest iOS stable as of this writing.

We love the bike share program! Used it all over and had a great time. The app is horrific though and crashes *every single time* we use it. We have to reboot and try again. Sometimes it works, sometimes not. Get it together folks!

Completely destroyed apps functionality

The previous version wasn’t great, but at least it worked consistently. The latest update introduces an enormous amount of bugs and usability issues, constantly crashes, and just overall degrades the experience. Bcycle is my main mode of transportation and I really hope they can bring back a usable version of the app.

Worst experience ever. Customer service never picks up but they are good at charging u before u even use the bike. They don’t work and sometimes charges u double due to the app freezing and logging u out. Worst app and service ever. Ur better off walking than giving this app a chance.