ConnectNetwork by GTL

How do I message an inmate on here ?can someone help me?

Always having problems. Option to add money to phone just disappears. Customer services says delete app and download again in 30 minutes. Wish I could give zero stars.

Customer service doesn’t help at all! My online payments have not gone through in months it’s such an inconvenience to go to the kiosk . Called and they said it’s a problem with my bank but I called my bank and they said everything is fine on their end. Transactions get approved but gtl blocks/reverses them. So my bank isn’t the issue but gtl is saying that it’s not them either. Frustrating I’ve been having this issue for months. They said my account isn't blocked so i don’t tknow why this is still an issue. Plus they kept one payment but it’s credited to my account

My app will not even load anymore so I can’t see it I have messages and can not even message on there. It doesn’t go past the circling loading icon when you first open the app. It does no good. Can’t message and can’t add money to the trust fund.

The app doesn’t work on my iPhone. It won’t send pictures, the app doesn’t update sometimes. I can type messages and try to send them, for them to fail to send due to an error, and it won’t be saved in my drafts so Inhave to retype it. Fix It!

My credits continue to disappear then comes back later when I try to send a mssg it say I have no credits then after a while my credits reappear and I’m able to use it again. The jails abt to be sick of cuz I be damned if I let GTL keep Doing a Steal Drill on my account then putting it back like sike naw 🤔

Having Securus worked so much better now I need 60 apps just to talk to one inmate? Then I have to place money on those apps separately?? Connect network doesn’t even help you find your inmate just tells you “inmate not found” yet all the other apps have him on there! Not happy

This apps robs you of your money. Purchased 40 credits, used 3 of them, logged in to app only to find 0 credits left. This app is definitely a scam and I don’t advise using it. On top of the scam, it takes 6 to 8 hours to receive a message after it has been sent. Now I see why this app is being dropped this December. Don’t get robbed, wait the few days for the new replacement messaging system.

Really no point in app. Website displays way more info. App does not alert you of expiring funds

Don’t waste your money