coParenter - coParenting App

Don’t recommend

This app changed its policies without informing anyone and it’s possible that my coparent did not receive texts for months. CoParenter is unable to assure me one way or another whether he received the texts and wants me to ask him! What?! We all know that doesn’t work in a high-conflict situation. I brought this up with them in November and they said they’d work on it. It’s now February. I thought this app was trustworthy and “court-approved”. Do not get this app. Updated: Several times, I have reached out. Months and months go by. There has been no resolution. I’ve paid for this app for 4 years and have tried to work with them. I wish I had gone with OFW. (8/2024)

I was automatically signed up for the subscription unknowingly by a third party and they have been charging my account even though I never used the app. I tried looking for a customer service number or website and there was none only a app to download. I tried canceling my subscription in the app and that doesn’t work I also tried emailing customer service and get no response if I could pick zero stars I would. Due to failure to communicate with customer and not providing a clear means of customer support.

I had no idea that I had paid for this service until 3 days before I had to cancel when I was notified via email. The email states I must cancel by using the app, but when I download the app and click on “Cancel Subscription” neither of the two options provided give me the ability to cancel the subscription. Clicking on “Cancel” cancels you out of the process of cancelling. Clicking on “Reset” kicks you off the open window and brings you back to the settings screen. No way to cancel. Sent an email to Coparenter Support to take action.

My Co-parent wanted to use this app. So I tried to set up an account and verified my email. Then I try to log in and it says I need to verify my email. So I go back to the verification email and it says expired. So I emailed support and they said that it’s verified and I can log in. Then it says to verify my email. So I tried a different email address and it was the same cycle of going nowhere. I don’t need this headache. So I will just keep my money and they can keep there app.

The issue with the app is one thing. The issues and difficulties with customer support is where the real fun starts. Your coparenting/children talks are important. Spend your money on something useful instead and use a different service.

It looks and feels gray but being able to use this in a legal sense is horrendous. You are unable to pdf things easily, the expenses are difficult to search through, the ability to even grab screen shots it’s a pain because of the over scale and you can’t get the whole screen shot in one. It’s a lawyers nightmare. No desktop login/version for the end user.

Doesn’t allow calling which would be useful. With a. Record. So the other CoParent can’t say you never tried calling etc. the app will say there is a notification even when I don’t have one and then when you do you open the app and it won’t load. So you close out of it then it makes you log in. Again and again. And no Face ID or anything. But when it works it’s ok once you figure it out kinda.

The notification doesn’t go away and it’s been a problem for over a year. But the new update made it worse, as when I open up the Messages window from a new message, their is no identifier as to which chat has a new message! It also took away the ability to see when something had been opened/read.

I didn’t even mean to sign up for this app subscription, it was added on by online divorce .com. I sent 3 emails asking to be unsubscribed and not to renew and I was just billed $19.99. Absolutely pathetic that you’re scamming people like this in the middle of complex litigation. I requested a refund and if it isn’t issued, I’m filing fraud charges and a complaint with the BBB. You ought to be ashamed of yourselves.