Direct Ferries

Help desk confirmed refund , but the amount is not transferred. The messages are no longer answered, disgusting service. Never again.

The payment process doesn’t work, I received a booking reference, but app doesn’t take it. Support doesn’t work.

Ужасный сервис. Невозможно дозвонится до них. На почту не отвечают!

I do not recommend booking through this app. You can wait up to 10 days for a confirmation email. If, for example, you go as a group on a motorcycle, it may happen that this application will send you in a few days that your request to buy tickets was rejected, but your friend's ticket was confirmed. But since a few days have passed, no more ferry tickets are available for your friend. Despite the fact that booking through this application is more expensive than directly on the seller's website.

I booked a ticket and paid through without insurance because I knew I am going at this time. But that’s not the point, the application add an other ticket when I was looking before, it saved it and put it through the booking I did. I paid for the unwanted ticket £165 and the customer service told me they can’t refund me. The app is simple but DOUBLE CHECK before you paid et get fooled like me.

Easy to use. Originally downloaded to manage my booking, but have continued to use to book tickets rather than using the website

I have been charged £436.49 for a ferry crossing, haven’t been provided with a confirmation email or booking reference, and Brittany Ferries have confirmed that no booking has been made in my name. So Direct Ferries have simply taken my money and done nothing with it, the ferry crossing I’m supposed to be taking is in 24 hours, there’s no telephone number with which to contact them, and I can’t make a complaint as I don’t have a booking reference - because Direct Ferries haven’t provided me with one! Terrible service, avoid and instead just book elsewhere.

Used this app many times. Service and prices are totally excellent.

Useless. No ‘back’ button.

What a nightmare. Booked multiple ferries for a trip and was very happy at that stage. Then when trip had to be cancelled within the terms of the flexi and premium tickets it turned into a complete farce. Because they are not linked directly, cancellations do not necessarily get followed through it would seem. Requests via their contact system were not confirmed as received and there was no way to contact them otherwise. Ended up being asked to pay a lot of money. Not happy.