Direct Ferries

I think this is my first negative review ever? But I have to hand it to them, Direct Ferry has earned it 😂 I would recommend all family, friends, and acquaintances to never do business with this company. Directferry messed up our family’s booking so thoroughly we ended up having to purchase new tickets directly with the ferry company. I have to travel all the time. Hundreds of flights, ferries, hotels, and car rentals across dozens of countries. This is the first time I have EVER dealt with a 3rd party travel agency where I had to do that. I was amazed at how dysfunctional the company and support process was. Learn from our mistake 🙏 Ps Direct Ferry, we still had a GREAT vacation. So, despite your best efforts, you failed in everything - even in getting our spirits down. Party on Wayne.

My trip was cancelled for no reason. Do not recommend this

They have the worst customer service ever. No number to contact, in case urgency you won’t get any help through app or emails. Their online price are 30% higher than the on spot price, even if you buy 2-3 days early. My car broke down on the way to ferry, so i tried to call them but there’s no contact number, i emailed them but an automated reply said it will be reviewed in 1-2 days which was too late. I tried to chat in the app but it directed me to the app to make any change but app didn’t allow. I didn’t get any refund or amendment since no way to contact them. Anyway at the jetty i had to buy the tickets again, it was 30% cheaper than the prices that i paid 2 days earlier. After 1 day they replied on email and i asked for any kind of refund but they said it’s not possible. I will not use this app or their website ever again. Thanks

You can use this app to compare times and rates, but it doesn’t have e-tickets. If you book directly through the website of your preferred ferry you can receive an e-ticket. Otherwise you will have to obtain your ticket from the ticket office before boarding.

Very confusing they sent me to do confirmation and I do not understand how to do it. I put my confirmation number in my last name my husband last name nothing works.

He intentado modificar mi reserva más de 8 veces y mis botones no funcionan, la página se pega y no mentaliza los cambios

Why is it so difficult to post the port location. You mapping does not work

This app is great for searching bookings. And easy update to improve customer experience would be storing customer info to avoid repeated entries. I have just booked 3 ferries and had to type and enter all in for for passengers vehicles and such 3x. Otherwise great and modern service

Doesn’t import booking

Once you hit search, you’re done. Nothing else is going to happen.