Dolly: Moving & Delivery Help

Please book somewhere else! No show!! I booked my Dolly and I got 2 helpers confirmed for a time slot. On the day of the move, the helpers never showed up. I tried calling and calling but got no response. I was finally able to call customer service who also could not get a hold of the helpers. At this point, customer service had to cancel my booking, and this was a huge inconvenience as I had already taken off of work that day for the move. They make you pay upfront when booking which is a scam when they don’t show up!

Do not use them they are terrible. Could not get my delivery for three days. They kept telling me I would have to reschedule finally had to cancel the delivery and find another way to get my stuff. Thanks but no thanks.

Not only did the crew cancel my pick up after I hired and had to pay for three additional people to load my item. They informed me that they weren’t going to get paid for the days. Which is a lie as I just finished reading the helpers handbook which I screen shot their internal policies to show the police when I get them involved tomorrow. The cost to move my item was 260. They canceled my trip not I. And the app charged me 520 dollars than because the crew said they weren’t getting paid I payed them again 250. Plus I had to hire three additional workers at a cost of 150 dollars because the criminals barely showed up with a dolly 1/2 the size of my own. So where am I at. It cost me 1000 dollars today to move an item roughly the same size as a refrigerator. I have asked to be refunded 520 dollars and was told no. This is a scam and 1000 dollars was stolen from me. They did deliver it but refused to even put it up right so I’ve had to do alone which I was able to do because I’m not an idiot. I’m livid with this experience and will report this as a theft to police. I screen shot everything which I suggest you do because they take away your access to the messages. Also they were an hour late.

Never use dolly for your needs. They are highly unreliable and unprofessional. I posted a job a week in advance and it was assigned to a person. On the day of the job it was reassigned to another individual and then few hours before the job, dolly says we are finding helper. All through this countless emails with their support who are lame duck people just giving excuses. I wish there is a way to ban this app.

Most dollies I used are excellent. Only thing is that if price cut down a little then I would use you more. Worth five stars still.

Dishes were broken during the move which is not ideal but I understand things happen. What I don’t understand is why the process to get reimbursed takes as long as it does.

Booked 5/27 for 9-9:30am 6/12 move. “Helper” cancelled ~7:20am day of move. Job automatically re-listed. Dolly’s auto-message said if they couldn’t pair me with someone by early tomorrow morning, I would become their “top priority”. Called support at 9:30am, who said job actually wouldn’t be able to be booked after 10am unless she rescheduled it. Couldn’t confirm what “top priority” tomorrow morning would entail. She said she had to give new potential Helpers 3-4hr window, and then rescheduled it — for midday *tomorrow*, which I realized after checking the post in my app. I quickly changed back to today, but no takers. Stressed me out bad enough that I cancelled to request in general a couple of hours later. Now I have no movers. Oh, and I’m still being charged $9 “service fee”. Bad job, Dolly.

The app cancels jobs without alerting you.

They came with three people for a standard fridge something me and my uncle moved together. They didn’t have a dolly, but they work for Dolly. They didn’t put effort and get in the fridge out the door proclaiming the doors need to be took off again something my 74 year old uncle was able to accomplish after sitting in the car while I was waiting for them to get out they called and reported to Dolly that they had said at least that because that’s what they did for the 45 minutes so my delivery was castle and I had to pay Dolly 100% for the schedule move. DO NOT BOOK WITH HIM

When the app works, it works great. But your helper can cancel within 1 hour of your move and cause a lot of inconvenience.