Dolly: Moving & Delivery Help

i tried to open an account and it only says in America why dont you guys work in here it will be a good opportunity for some people

Thank you to you Luis and Julian for helping me move on Sat You we’re both fantastic, on time, courteous, careful and thoughtful. This was my first experience with Dolly and I am already recommending it and these two gentleman specifically already. Thank you both very much.

Why is this listed in canada if it doesn’t work here? When you look up an address it forces USA options only

The service was done as scheduled and in a quick and professional way. Awesome job!

I needed a quick move of an expensive sectional couch. I booked Dolly 24 hr. in advance. Amazing service. Luis C. did a superb and professional job.

Please book somewhere else! No show!! I booked my Dolly and I got 2 helpers confirmed for a time slot. On the day of the move, the helpers never showed up. I tried calling and calling but got no response. I was finally able to call customer service who also could not get a hold of the helpers. At this point, customer service had to cancel my booking, and this was a huge inconvenience as I had already taken off of work that day for the move. They make you pay upfront when booking which is a scam when they don’t show up!

Do not use them they are terrible. Could not get my delivery for three days. They kept telling me I would have to reschedule finally had to cancel the delivery and find another way to get my stuff. Thanks but no thanks.

Not only did the crew cancel my pick up after I hired and had to pay for three additional people to load my item. They informed me that they weren’t going to get paid for the days. Which is a lie as I just finished reading the helpers handbook which I screen shot their internal policies to show the police when I get them involved tomorrow. The cost to move my item was 260. They canceled my trip not I. And the app charged me 520 dollars than because the crew said they weren’t getting paid I payed them again 250. Plus I had to hire three additional workers at a cost of 150 dollars because the criminals barely showed up with a dolly 1/2 the size of my own. So where am I at. It cost me 1000 dollars today to move an item roughly the same size as a refrigerator. I have asked to be refunded 520 dollars and was told no. This is a scam and 1000 dollars was stolen from me. They did deliver it but refused to even put it up right so I’ve had to do alone which I was able to do because I’m not an idiot. I’m livid with this experience and will report this as a theft to police. I screen shot everything which I suggest you do because they take away your access to the messages. Also they were an hour late.

Never use dolly for your needs. They are highly unreliable and unprofessional. I posted a job a week in advance and it was assigned to a person. On the day of the job it was reassigned to another individual and then few hours before the job, dolly says we are finding helper. All through this countless emails with their support who are lame duck people just giving excuses. I wish there is a way to ban this app.

Most dollies I used are excellent. Only thing is that if price cut down a little then I would use you more. Worth five stars still.