DrChrono OnPatient Portal

The app has never recognized Face ID nor remembered my password. I thought the last update fixed this bug?!?! Also, I can’t see a way to get help with the app. This app has never worked correctly for me. A horrible app!!

All my information is gone from the portal

Like most people today, I use a variety of patient portals. This one is totally useless. It’s supposed to work on an iPhone, but consistently fails to accept my log in. I have advised my doctor to look elsewhere.

My doctor is using this app to communicate my medical records but I literally can’t even sign in to the app after creating my account. I am a professional software developer, it really should not be hard for the team maintaining this app to push an update so people can USE it?? What are you guys doing?

My staff and I spend more time trying to get people signed in to Onpatint than I do actually treating them. It is frustrating to patients and a huge waste of time for staff. At this point we are calling everyone and entering demographics and insurance information manually. As good as Dr Chrono EMR is working out, Onpatient is a reason to change charting platforms.

Cannot check in for my appt.

I utilize EHR, DrChrono for my private practice. Onpatient has so many flaws with not letting patients see their information I put on the portal. When you want to drop a report, you only can do one at a time. Many of my patients can’t even get their image and demographic information to load. Even my Apple users struggle. Lately, patients can’t even see documents sent to them. When you want to upload documents for them to fill out, you can differentiate of this is for new patients or not. They need to improve the product and work with DrChrono to fix this ASAP.

This app is confusing and not easy to use. Information displays so poorly it’s unreadable. Needs more development, I’m not even sure how this app made it through the App Store approval process.

Downloaded and it won’t let me log in. Deleted the app, logged in, even changed the password and it won’t let me log in. Fix this app!

My doctors office sent me a link and when I created account the site didn’t show I was connected to any doctors. I couldn’t fill out any information prior to my visit. Great concept, just needs to work.