Four Seasons

The app is next to unusable – I couldn’t check the rates without creating an account with FS first and divulging personal information. You guys are really exclusive!

Зачем делать приложение , если все кнопки просто открывают страницу веб сайта в браузере ???

Hello! Yesterday 03 May 2019 I was faced with the fact that the messages from the chat did not respond more than 3 hours, ignoring requests. Only after contacting the reception did the answer arrive at 1 message. No apologies. Is this a normal chat practice? Reservation 4336769049

After booking they require to print, then fill the form with your credit card details, then scan it and send to them... Such a long and unsafe process instead of paying online

This was a great App that I’ve been using for pre stay communication and while at FS properties. The new App is glitchy and the videos playing in the navigation pages makes for a terrible experience. Such a downgraded App now. What a bummer. 😔

Very nicely put together app that shows all upcoming reservations and travel arrangements. Can see lots of detail about each property and all the activities and services at your current stay. Very easy to chat directly to the resort which is helpful.

I love it that they have different suites.?

The messaging function is a god send. Not sure about the rest but so far so good

I requested a twin room on the app in the chat and then arrived to a double bed and they didn’t seem to know what I was talking about. What’s the point in using the chat functionality if requests aren’t honoured? Also you can only have 1 account per trip, so even if multiple persons download the app they all have to log in on the same booking - so you have to pretend to be the person who the booking was made in which seems silly. There should be a way to add multiple accounts to a single booking.

Started a conversation regarding a booking and all was very impressive until the chat totally disappeared and all of my questions were lost. Great concept, but FS needs to make sure they bug-test this a bit better.