Great Western Railway

Unreliable, logs off faster than any other app. When off, doesn’t allow access to any ticket information and it’s all cloud based. Ignore 5 star reviews, they push users for reviews at moments when they are unlikely to give an honest review. This app is poorly designed and executed from an UX perspective.

Would like to have some more ‘joint’ stations or options. Eg Bristol parkway and Bristol temple meeds listed together as a preference.

Still not that easy to use

Very good to see train times 👍

Generally OK for basic use, checking times and accessing tickets. Would give it a higher rating BUT the app constantly logs you out of your account, often at the worst times. There’s no FaceID so you always have to go to your passwords and it takes a while to log in. When you’re at a busy gate this isn’t ideal. Also tickets don’t always work with your wallet. Hit and miss on that. Sort the access and wallet issues and a def 5 star.

have to sign into the app every time I open it!!

App just keeps coming error 5003, tried it several times never works

Poor app signs you out all the time and tickets never load to Apple wallet.

When it works, it’s great … but it seldom works, consistently doesn’t recognise my password but won’t let me reset it, won’t let me register as a different user. I suspect the problem is actually with main system behind the app rather than the app itself, but it really needs sorting. Our local station doesn’t have a ticket machine or office so I don’t really have any other option.

Does not allow you to save any railcard on account and also Very hard to purchase a Travelcard, which although you select as a destination, you must also change from a single to a return Not user friendly experience