Hostaway Channel Manager

I pay a premium to be with Hostaway. Their app is very subpar for what we pay. Looking to switch our portfolio to something else. The app is one of the main reasons.

I miss the old update when I was actually able to see the numbers on my calendar. I also hate that there are spaces between my check and check outs that occur on the same day. PLEASE BRING BACK THE OLD LAYOUT

As a STR host, there is a lot that I love about Hostaway. The main website interface and App have undergone recent improvements and are modern and easy to use for syncing calendars, messaging guests and overseeing financials. That said, Hostaway PLEASE improve the “listings” functionality and descriptions to make them more user-friendly in updating listing descriptions and photographs. The interface looks like it is from 20 years. Badly outdated and poor functionality. The customer service also needs work - PLEASE add a chat live function. Emailing a help desk and getting a response the next day is too slow when we as host are working to respond quickly to guests. Excited to see what Hostaway can do with its new funding money and look forward to more improvements going forward.

The app has very limited functionality. If I want to do anything I have to go to the website.

The app is convenient for looking at Calendar and Messages but other than that does not allow you to do much. You have viewer update, listings or direct booking site still have to go on the web-based platform to make any major changes.

Features are extremely limited. Terrible buggy UI. Even things as basic as the calendar are super hard to read at a glance.

I had high hopes for Hostaway. The entire point of signing up with them was to build my direct booking business. I had numerous people try to book directly and the site malfunctioned everytime when they put a credit card in. I reached out to Hostaway for support. In the beginning support was great and I received a response right away with actual help. But with these errors, it took over 5 days to get a response everytime I sent an email. I lost $1000s of reservations due to this as people said they ended up booking something else. After weeks of Hostaway telling me they were looking into it and taking my issue seriously, they still couldn’t tell me what the issue was or that it was being fixed. Eventually I was losing too much money on lost reservations for it to make sense to keep using them. To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month. They also don’t allow you to cancel your account online. You request it and then, you guessed it, you have to wait for someone to call you to try to keep you on. But no one ever actually called me and they refused to refund any money even though their product doesn’t work and they have zero support. RUNNNNNN

It’s a good way to see my bookings and what not, but they updated the system to require 2 factor identification (which is fine) but it doesn’t work on the app! I put in my email and password and a notification pops up saying “2fa” and I receive a code but the app doesn’t have a way to input the code, so I can’t even log in now!

Bee trying to scroll down to confirm the two-factor authentication and the app is stuck on that page. Won't scroll down to click on in and enter it. Please fix.

Just using this app, and overall, I must say it's a pretty solid tool. The interface is user-friendly, and it serves its purpose well. However, I can't help but find the security measures a bit over the top, especially for read-only accounts. Don't get me wrong, I understand the need for security in any application. But requiring a complex 12-character password AND 2FA (two-factor authentication) for an account with read-only access feels unnecessary and a bit silly. It's like using a sledgehammer to crack a nut! I'd appreciate it if the developers could consider adjusting the security requirements for read-only accounts to strike a better balance. Maybe a slightly simpler password would be sufficient for this level of access. Apart from this one gripe, the app does what it's supposed to do, and I'll continue using it. Please, developers, take this feedback into account, and I'm sure many (non-paranoid) users would appreciate it!