ICS Mobile

This app just doesn't work. Everytime I try to open the app and join the visit, the app crashes without any message. When I don't have a visit scheduled, it works perfectly, but as soon as I schedule one, the app just doesn't let me connect it. I'm losing my money and my time trying to use this.

One video visit works the next one DONT and you waste your whole ten min trying to connect for it to cancel the visit

Can’t even log in can’t schedule a visit

This is the most worthless company/service known to man. Does not work. But will happily take your money to not work anyway. Three visits in a row that haven’t worked or took most of the visit time to connect. Worthless.

constantly crashed. 10 times in a row at different points in the connection. completely white background and completely white text making no feedback. and they charge the inmate for this regardless of it working!!!

The app works when it wants to. Each time a visit is scheduled, the meeting only works for a couple of minutes and then goes out.

I have checked my internet speeds, it’s at 558. Really good. All other devices in home are shut down, sitting on 5G right next to router and still being told speeds are too slow. This option is COMPLETELY WORTHLESS! Don’t waste the freakin money. Total waste of money and time. Should be kicked off the App Store to be honest.

Needs updated. Apple needs to remove from App Store till they have updated it

Scheduled an appointment for the first time and it didn’t work! It kept logging me out! This seriously needs to be fixed. Super frustrating.

Prepare yourself for disappointment!! It rarely ever works. Once every 10 visits, maybe!! And it’s like pulling teeth to get your money back! Absolutely frustrating! Way to expensive to fail so often!