My Impact

I can’t get into my app. From inside the app, I went to the site guide on myimpact.com, the browser. I am stuck on the website and cant get into the mobile app. Ive tried reloading the app. When I click on open it takes me back to this Site Guide website. How can I get into the mobile app to see my hours, opportunities?

I have an iPhone 12, this doesn’t work with my phone. It has a page that says hi- plus (my name!). But, this is the only function I can see. I am reasonably good with technology. This site is not working. Please fix for iPhone 12. Thank you

After 4 1/2 days of trying to get this stupid app to work, it still won’t do what it is supposed to. All I can do it update my contact and change my profile picture. After discussing this with the organization that I want to volunteer with, they can’t figure out how to fix it either. I wouldn’t recommend using this app. If I could give it negative stars, I would.

Recently after the 3rd iPhone update in a month. The app will not use add to calendar. Called Apple, doing the usual reinstall as last measure.

I have been using MyImpact for several years to sign up for volunteer shifts at a draft horse rescue (Gentle Giants). Mostly it has worked well and has used the Apple phone facial recognition features to populate the username and password, giving me quick access. However, it has completely shut me out of the app three times. The username and password will suddenly not work at all. If I request to change the username or password, it promises to send me an email with instructions to reconnect, but the email never arrives (multiple tries). Each time, the administrator in my organization has to go to the account herself and somehow set me up again. I don’t think this is how it is supposed to work. I might blame myself or the phone, but this only happens on this app and I have been very careful to make sure my entries are correct. If you can identify what I am doing wrong, please let me know so I can correct it. Or, please do something about the app! Thank you. Ermon Vandy

The clocking in and out isn’t working on my phone.

The square in the top left hand corner is slightly up. Unusable until this gets fixed

When I log in successfully, the home page says welcome along with my name, but it is entirely BLANK. There is no way to navigate to any page that allows signing up to volunteer.

Overall works fine to search and sign-up. However I’m having an ongoing issue where I ask it to add to my calendar but it doesn’t do anything.

I am updating this review. The link provided by the devs worked to merge my profiles. It is so much easier now! Thanks devs! I have been using this app for a few months since the organization I volunteer at switched to the Better Impact system. I like that I can start and stop the clock from my app, so I don’t have to deal with the temperamental tablet provided for us. Well, another organization I volunteer at has migrated over to Better Impact. I now have two accounts (and at some point maybe 3). I wish this was like the reddit app, where you can easily switch between multiple accounts. Instead, I have to log in and log out. This confuses my phone as far as autofill goes. That means for one account I have to type in my password every time. I use strong passwords, not memorable ones, so it’s a real pain. This system seems widely used, I can’t be the only one with multiple accounts. Other than that, it’s fine.