My TELUS

- You can’t easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you’ll open a new plan. - You can’t use Wi-Fi calling outside Canada because they hope you’ll pay the roaming fee. - If you have multiple lines in your account, they can’t have their own outbound caller ID, and all outbound calls will display the name of the account holder. - Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend. - Their coverage and speed are abysmal. I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.

I use it to monitor my utilities pay bills and experience has greatly improved!

You removed the ability to have call forwarding on my plan in the app. Ridiculous. Now it’s a 30 minute phone call. This is in addition to the inability to report service outages without another 30 minute phone call. Your goal is to get people to not contact you and not support your customers. For being an enterprise company that’s not going to work. I’m not paying this month for continuously worse service. There’s way better and more reliable providers and this was the final straw. Get it together-you do an excellent job of making people hate you.

Annoying REPETITIVE update

Poorest of poor service of all providers. Incompetent customer service if you get through to them after long wait times. Overcharges on billing. Need I say more. Take your business to someone who actually cares about you and not just profit.

flash out since 17.2 , updated version made it worse than before. also firber never over 450mbs, this is Fraud.

Bad communication, excessive billing, infinite time to speak to someone Incompetent people How do they continue to do business is a mystery

The app never loads. I can never get to reviewing my usage. I think they purposely do this so that we can never change our plans. Someone needs to file a lawsuit. These guys earn so much money and I doubt that folks can’t even afford good tech team. Less than 2 star app! The team behind this should be fired.

Freezes, slow pages don’t load , on iphone 11. not good since security is integrated with web version

Telus please get your stuff together please. The app usually doesn’t work. Pages are down information isn’t correct. You manage a tele communication business you should be able to communicate better. After 3 years overseas I gotta say that telus is extremely behind even in the most basic aspects of what’s expected of a company