My Truphone

Used this service for my family on a few trips. It was good value for money but I would recommend looking at Nomad at least in Europe more recently. My family has had two occasions to get refunds from Truphone. First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question. Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge. How many people are being unknowingly charged?

This app is bad pls don’t go to this app

I just needed one day of data. Simple. But I received a double notification. Then again the next day! They changed the setting to be default auto renew!! So, I turned off auto renew. Then I was charged again the next day!! And the next! All the while, I’m sending emails to their customer service email, but it bounces. I find an email for something remotely related on their website. Any way, after 2 months, multiple emails, I was finally able *most* charges reversed. There are cheaper plans that won’t screw you. Stay away from them at all costs

App is just instructions, nothing more. Truphone plan did not load esim. Customer support email is a dead link. Money down the drain.

Tried to purchase a plan for a Apple Watch. Had issues activating. The phone rep told me they couldn’t help, to email in a form and someone would eventually get back to me. Still waiting, what a joke

Почему не могу создать E-sim в России?

This company doesn’t seem to care about it’s reputation, horrible service all around.

I lasted about 5 minutes with their obnoxious interface, and said enough, delete. Right off the bay, an issue with my password, and no method provided to fix it. Back to GigSky, a little limited, but they work!

Data drains WAY too fast, they turned on the auto renew even though I had turned it off, and the have charged me three times for the same service. Never again.

I will not update my phone, and for some reason you won’t support iOS 13, and therefore you will not receive my money. Simple as.