myPLDT Smart

App is trash. When registering an account it won’t let you enter a birthday. Piece of garbage app. 0 stars!!!

I have been in the Philippines since Dec. 2022 and I am surprised that a company like PLDT has a poorly designed app that is so frustrating to use, I hope this that not reflect the technical skills of the Filipino.

This App is not working, don’t trouble yourself downloading this one.

Service not available, service not available, service not available. Not sure why I bothered to load this app….

App is poorly designed, lacks continuity, lacks required instructions, leaving the user to figure out how to get around the app or how to complete a task on their own. For instance, to view an ebill, turns out the ebills are password protected. Yet, as a new customer, I have not received instructions on how the password were set. Hence, good luck with that!

Have your system manager do something🤭

This app needs work.

Doesn’t work. Bad UI/UX

I have 53 apps on my iPhone that were installed via the App Store. These apps all use the face recognition built into the iPhone. Two of these apps are GigaLife and MySmartPLDT. They are the only two apps that are not designed properly for face recognition. After 24 hours on ether app you must login with phone number and password and face recognition won’t allow logon. Of the 53 apps 5 are apps with banks and financial institutions. I have reported this numerous times and it is very frustrating. Apps with exposure to many thousands of dollars have properly implemented face recognition security, but smart has not. If there was any option other than these two apps that was text based I would use them.

Can’t enter proper birthdate format to get to the next page. Why release an app without testing? Typical PLDT quality.