National Grid

I usually don’t write reviews except for 2 scenarios - 1) When the app/service is truly exceptional which deserves a lot of praise and attention or 2) When the app/service is terrible and pathetic and shows the lack of even the slightest effort on developers and team’s end. In this case, it’s the 2nd. This app is literally useless. One cannot see digital copies of their monthly bill in 2024. What a terrible app!! Doesn’t even deserve 1 star!

What’s the point if you guys don’t give the account login option in app? Add the login option..

Waste of time for an app. Can’t find my usage of gas or electric. Impossible to find out how much I use and what it cost. The second most disappointing app on the phone for me. -5 stars

Where is the feature to review bills and past payments and/or statements, and the news page? This App stinks!!!

This app doesn't include billing details which makes it useless to people looking to get questions answered without doing the long hold times during your weekdays.

Absolutely no way to log in. Pay attention to your validation and input rules for those fields.

Why is there no place to look at your bill? I would like to see how much electric I have used and what the breakdown is from the supplier I have chosen. Why did you take this feature away? I have a right as consumer to see this.

I’m sure if this app had been around in 1999 it would have been amazing. However, 25 years later in 2024, this app is terrible. You would think National Grid would study all the utility company apps and come up with something functional, easy, and intuitive. Stick to managing the power grid and hire a real firm to write your app.

Requiring to enter your account number every time you login is ridiculous. Makes the app useless.

Is this an authentic app?