Otto: Your Pet's App

I have had this app for a good number of months. It works less than half the time. So very frustrating. Great concept, poor execution.

My dog was recently spayed and ended up with an infection (inside). In trying to communicate with my vet, Otto kept closing out conversations. I contacted them multiple times every day for a week, but had to keep starting new conversations because I couldn’t respond to existing ones. The vet was constantly missing concerns and didn’t realize how long she was having problems because the conversations kept closing, until she got so bad she had to be hospitalized. They just now responded to a question from last week - from before my dog was hospitalized (way too late). Otto is a horrible communication tool that I would not recommend to anyone who wants to keep their pet alive.

I’m sure this app is pretty useful for the vet clinics, but I find it frustrating as a pet owner. When I had notifications turned on the only notifications I got was an obscene amount of appointment reminders. But I received no notifications of messages sent from my vet and the office staff. The amount of medical information on here is limited and you can only see an active conversation between you and the clinic. All of the other conversations disappear once they’re archived. I’m required to have this app for my dog to be a patient, or else I’d delete it.

Nails

Would like it to include a history for each dog, like a portal. It only includes upcoming or recent appointments

When I open up this app, keep having to delete this app and reinstall due to no info coming up. Just a blank screen.

Why do I have to request a code each time instead of using facial id?

It would be so much more convenient to be able to book a technician apt online instead of sending a request each time.

Gets the job done but is not fluid.

I have to close and restart the app every time because it has a blank screen if I switch to another app.