PLC VIP Concierge (SG)

This app is so badly built that the designer should go back to school and brush up on human interface module! Asked you if you want to activate"Touch ID". When you say yes, it says "no touch id available"...duh? It's iPhone Xs. If PLC is not ready for New iPhone, don't bother to put up the app!

The most important function does not work. When you tap the button it only turns on thr qr code reader. So I need to keep the physical card with me.

Took me nearly an hour to set it all up and link to my online account. Had a feeling I’m passing both screening for super secret job plus an exam in computer science. Uhhh ..

Some how there is no login button using my email and password to the app. It prompt me to register a new account using PLC number which I can’t find it anywhere inside my info page on web page.

Always can’t scan the QR code at their stores. No matter which branch. Takes a long time even if possible. Waste time. Might as use card for them to scan.

I received an email to update the app. After updating I can longer order anything. No matter what I press nothing happens. It used to be slow but now it’s dead.

Much improvement and updates to be done. App is not user friendly. Who is still using Touch ID to login these days? iPhone 14 is the latest and Touch ID was last seen on iPhone 8. So archiac and mafan to carry physical card, the digital card is also lousy. Why can’t just quote phone number like other retailers and be done with it, srsly.

Completely wasted 1 hour of my time just to log on. When i chatted w the agent , they couldn’t help me either

I wonder why it's uber necessary to update the app before I can use the VIP card. Imagine a long long queue behind you and then you're forced to update the app before the VIP card can be shown.

Seriously, using the app could not be stressful enough. The loading is so damn slow and non responsive. Trying to do re-ordering does not work. Despite numerous feedback, nothing was done. Pls do not roll out not something not reliable and add stress to customers using it. Totally not user friendly at all. Changing payment method also does not work.