Salve

The app is great at endlessly pestering me about training slides, but can’t tell me where an appointment was made. Currently scrambling across Denver to the other clinic!

This app is the least intuitive, most confusing app ever which is terrifying considering it is a portal for medical communications, legal documents and information. Here are just some of my top issues: 1. The info tab has information but also documents. It is not searchable or easy to read. There is a documents tab that does not house all the documents needed. 2. You have to go to settings to EngageMD to see outstanding documents which is completely not integrated. 3. I have to chat with my clinic constantly to see what’s outstanding and the messages have no subject line. I have a bunch of messages from the same person and have to search through each individually to find information. 4. Home just shows an upcoming appointment but doesn’t let me schedule from here or see my past appointments.

Using this app is a terrible experience. It's forced on you by the fertility clinic, which requires you to do everything through the app. It's extremely difficult to go through detailed medical and financial information in text message format on a small screen, and almost impossible to read any documents. The UI isn't intuitive. There's no effective onboarding. My partner is unable to log in and review anything on his phone. Ultimately, this app is making the already-stressful experience of fertility treatment worse :(

It just LITERALLY WILL NOT LET YOU LOG IN and error message says email the salve team for support?

Terribly unintuitive and terrible UX. Videos don’t have sound, links are not working, everything is buried in multiple roll up links, unclear how to easily onboard. Honestly, would prefer paper to this.

Like a previous review stated, it is incredibly frustrating to not have 3 way messaging available. This leaves one party out of the loop between all communication with the provider or patient navigator. They are an equal part of this process and should be treated like it. Make it a higher priority. This process is hard enough, don’t make it harder.

Probably 50% of the time, when I go to log into the app, I simply cannot. Instead of logging me in, the login page refreshes. This seems most likely to happen when I've just noticed a message from my provider. Quitting and restarting the app doesn't help. I'm using the app on an iphone 14 Pro running iOS 17.4.1. Typically, I login with face ID, but typing in my login doesn't fix the issue - I just get an error message.

You’re probably using this app because you’re forced to by your doctor. I’m sorry for what you’ll have to go through. In order to access medical care, you have to beta test this app. It will frustrate you at every turn. There are no subject lines for messages so you can’t track conversations. There’s no web version so it’s extremely difficult to do basic things like upload documents. Accessibility is non-existent. You are an afterthought, an inconvenience, a box to be checked and not a person to be considered. Your medical care is a product for this company to sell, and they will profit at your expense. Their margins have to come from somewhere.

Tried a couple of times, but when attempting to draft a new message clicking into the text field doesn’t bring up the keyboard which makes me unable to draft new messages, only respond to those sent by my provider

Our clinic made us use the app but it’s actually a good experience. Had an issue with 1 minor thing but customer support was rapid and pointed me in the right direction.