Sandbox Parent App

Unable to login, unable to use the app with ease - it keeps opening pictures when scrolling.

This app has a good concept when it works, but sometimes it doesn’t. In app notifications don’t always send when it’s supposed to. So you never know when there’s a message or when a child is checked until you open the app to check. It doesn’t always load daily logs when needed. Last update was over a year ago. Wish the developers would update it & work out the kinks because us parents depend on this app to check on our kids.

We end up missing messages from school due to frequent log-outs. Image display would feel nicer in a modal with navigation versus a direct S3 embed.

Used to like app enough, but suddenly stopped getting notifications. My settings are fine and not changed, so it’s the app. Would also be nice to see photos in the app and not in separate website.

The idea of the app and program is great but it’s poorly implemented. We have issues connecting in the app all of the time, there are tons of bugs with refreshing, and recently I can’t even log into the app. I wish they would do a better job of updating

The app randomly freezes and doesn’t update any posted material from my child’s daycare.

My biggest complaint with this app is that it logs you out but you don’t know when it happens so you could miss important messages from teachers. It seems they are not really interested in making improvements as there hasn’t been any updates since downloading it last year. If they could make some improvements I could see this being a great resource.

The performance of the app is very bad.

On a good day like today if the app keeps loading after it crashes I eventually get to where I can see a picture of my child or look at messages. This is after at least 5 crashes. On a bad day the app behaves like it’s giving my phone a virus. Doesn’t load, appears to have lost all my info, crashes immediately etc.. I’m close to switching daycare due to this app alone. I’m ok with it doing just one thing. Either messaged or pics.

I was informed by my son’s school that this is the app they just started using to keep information on our account updated. This app was great the first few days but now it’s absolutely horrible. Can’t even log in to my account whatsoever. I tried over a few days to delete then reinstall the app but that’s not working. Cleared my data and cache but that didn’t help, either. I tried to reset my password but it tells me my email address isn’t on file as I am staring at my “welcome” email in my inbox from the day I signed up when I verified my email address. I really wish it would work because it was a great tool to be able to see all of my information in one place for my records. Please please fix these issues because this app is just taking up space on my phone at this point. Totally unusable.