Shell Recharge Asia

Have existing credits in my account - was then asked to change to the new Shell recharge Asia app. Tried to login but was told password doesn’t work. Tried to reset password but despite multiple tries, no password reset email received (have also checked my spam folder but there is no email from Shell recharge) Tried to call call support but no one picks up.tried to email the support email but no reply in a week. Still have credits in my account but unsure what else I can do.

My EV came with a complimentary 3 year Shell Recharge program or up to 10,000 kWh usage. However, it is challenging tracking my usage to-date and Shell Recharge is also not able to advise on my usage to-date. In addition, my supposed free credits for usage at Shell recharge station frequently fail to work and as a result, I end up having to pay for the charge. This is very annoying as having to interact with the call center is really a pain as the CSO are mostly clueless and unhelpful. Always a pain to get them to reinstate the wrongly deducted monies back to my wallet and had to get PML to be involved. Based on my user experience thus far over about 2 years, I’m quite certain I will ditch Shell Recharge after the end of my complimentary charging period/credits.

Cannot pay with existing credit card and cannot remove and add same card back Can you help to update the application please? Looks like the above is good now. I can remove and add back my credit card thanks