Stereophile

I cancelled my subscription a few years ago because the app continued to forget that I had subscribed. I stupidly signed up again and now the same problem is happening. It does not recognize me as being subscribed even though the subscription shows up in m “subscriptons List”. Ahhhhhh. I hate this app!

Please improve it

Can’t read current issue. I was charged for it, and have tried restoring my purchases several times. App wants me to buy issue at full price.

I have been a subscriber to the digital edition of Stereophile for years. I love the magazine but this app is junk. Every 6 months or so it quits allowing me to download the latest issue which typically ends up with me having to send copies of my subscription receipts to prove I have a current subscription. Then I end up having to delete and reinstall the app which removes all of my older downloaded issues which then causes me to have to send in copies of older subscription receipts to prove I should have access to them. Well it’s happened again, my subscription just renewed in December 2022 and it’s not letting me download the February 2023 issue. Even the latest app update didn’t fix the issue. The magazine is good but not worth this frustration. At this point I am just canceling my subscription and saying goodbye to Stereophile.

I bought the magazine and digital subscription. Being unable to login with my email as directed, I reached out to customer support multiple times with no response. Wasted my time and my money… such a shame. This magazine picked the wrong app to represent their publication

The app now says “It will work” if you cancel your subscription and then resubscribe… but it does not. How incompetent can they be?!

MyTimeMedia LTD knows nothing about app support or costumer service. I subscribed to Stereophile for years several years ago, a few months after this developer took over, I lost access to everything. I recently subscribed to Sound & Vision (I should have known better), only to find that after a couple of issues, all past issues were removed and the app acted as if I don't exist. Customer support blames my user ID or my IPad Pro for their issue. Stereophile is a great magazine. This developer does not know how to keep it together. STAY AWAY FROM THIS APP DEVELOPER

The magazine if fine but the app is a pathetic piece of junk. Repeatedly, the app forgets that I have a subscription and refuses to let me download my issues. Customer service eventually responds to my complaint then asks for proof of payment. Uh, don’t they have this info linked to my Apple ID/email address? I guess not, which might explain why I can’t get the issues I’ve already paid for. What a pain in the butt - should have cancelled years ago.

I have been a subscriber to the digital Stereophile app for nearly three years. On a regular basis over those years, I have not been able to load digital issues without paying additional $7.99 for née issue in addition to subscription price. In the past, although I have had to send several emails each month to Stereophile , the problem was eventually resolved. For February edition, however, I have now sent four emails to Stereophile over five days with no response from customer service and no fix. I still cannot access the issue. Just crazy, especially for a magazine that is supposed to be tech-savvy.

Same problem here keeps asking me to suscribe