Sydney Health

I can never find any information on what my benefits actually are. Not user friendly at all

Extremely happy I was able to get a tele-health appt within seconds. Saved me so much time and headache looking for a provider and waiting for an office visit. Made me feel so in control of my health.

This makes less stress on locating and a Doctor for specific problems, thanks.

Many things are not working in the app, please update. Many options and things I need the view says there’s something wrong.

My medication has been ready to refill on the Sydney app, but it has not auto refilled. When I had a chat with the pharmacy they were not able to auto refill either. So now I have to call the pharmacy technicians. It shouldn’t be this difficult to get a refill.

Don’t know why they bother. Worse app ever. You think they would come up with a easy to understand and simple app. I get totally frustrated. To date I have never been able to use this app. Totally useless for me!!!

Fixed a lot of bugs! Very useful

Love the app easy to use and simple

The provider information is quite often, WRONG. They benefit from having the information wrong because it makes their product sound better. There’s no consequence for lying about providers being covered because the patient foots the bill when it turns out they were out of network. So the app is pointless. 100% trash. The insurance company is engaging in fraud with no attempt to remediate. The app works, too bad the information they’re attempting to display is unreliable.

Have been given a “member ID” to login with. Member ID has been confirmed correct by customer service/support but they don’t know why I can’t create an account and need me to call other numbers to get access to online services…. Fix the app to allow EVERYONE to have access or remove it!