TextMagic

Just about to delete the app. This morning I received an email from TM and they have stated they are going to start charging for features that were free. This would cost me hundreds of pounds a year extra and I am a really small company. I will be deleting my account straight away and finding an alternative. Avoid TextMagic as they love to twist the knife when inflation is already ridiculously high.

The app wouldn’t accept either my Microsoft or Google logins, so even though I’ve heard good things, I couldn’t use it. Frustrating.

Great app for storing and contacting customers via text msg

Cost effective text messaging service. Can access from any device as it is cloud based. Import list of recipients from any other source. We love it.

£4.64 to send 29 messages, that’s not what I read! It was suppose to be 0.04 pence per text! I won’t be using this again. And if someone from the UK had left this price on a review this would of saved me downloading this garbage.

Useful, but would be much more useful if a correctly formatted iPad version was available.

I can’t even count how many times my confirmation texts have not been sent out. The first few times it happened someone from their customer service got back to me/credited my account, but no one responds now. Small businesses…don’t use this app.

I found out about this app from a friend. I sent out mass messages and it worked the first time but there after not only does is not send the messages but it’ll say that it’s been sent and deducts money from the account. I sent myself a text and the app says sent but I’ve never gottten any text. DO NOT WAIST YOUR MONEY HERE PLEASE!!! It doesnot work at all.

I think I’ve never written a bad review but this is extremely upsetting. We’ve been using text magic for our business for a couple of years, in the last couple of months there have been couple of moments where the app does not work and message are not being sent, it shows that it was sent but in reality it was not. The first time this happen I called about 5 times to see what’s going on and they said they were going to call me back, of course they never did. Second time happen two days ago, same problem. There is absolutely no one on customer service handling the app, they say all the technical support team is currently full but that’s a big fat lie. I wish that I never got involved with this app and unfortunately I can’t export the data neither so it’s going to require a lot of work to transition to a new one. In conclusion and if you are reading this, I would not recommend this app at all, very disturbing experience and quite frankly the owners should just close this if they are not involved in the business whatsoever

I thought I already left a review- had a client pick text magic a couple years ago. The app and desktop are set up ok but there is no longer customer support. This app reappears your have been abandoned by the developers. I’ve sent several emails asking for bare minimum support and have received no responses. It’s probably been years since there’s been any signs of a human involved. They don’t even have an AI bot for support- it’s literally nothing at all.