Worst Customer Service
I did an order since February through Toters which is worth 500,000 LL. The order was two cakes from a Lebanese pastry shop. I received the cakes in a very bad condition, the cakes were as if they fell off the motorcycle/bike of the drive. One of the cakes which was a pie, was almost split to tiny pieces with the toppings all scattered in the box. I immediately sent the photos to Toters customer service and asked a refund, they assured me I will get it after they saw the photos. I waited for weeks, and received nothing. I followed up on the matter THREE times through the toters app, and each time I was assured that I will receive the refund on the same day. It’s been two months, and I did not receive anything back. For ruined birthdays, and bad customer service, use Toters! They will never fail you on that!