TransPennine Express

Why you have to be in the UK for this app to work is beyond me.

The App doesn‘t work abroad! What a joke. I was kindly allowed to by tickets which I cannot access unless in the UK. I have travelled all over the world, also in many third world countries. I have never experienced that they would not work abroad. Unbelievable.

This app seems to be way behind the curve compared to similar apps! Why does it require you to log in so frequently? Why can’t it save my railcard option for future bookings? Why does it frequently default to a collect ticket’ option and not give the e-ticket option?!? Surely a key reason for using the app? The saving in booking fees simply isn’t worth the annoyance compared to another commonly used booking app, which doesn’t suffer from the same inadequacies.

The app logs you out every time you need to use it/show a ticket. You could log in, buy your ticket and within 10 minutes its logged you back out again. Its a pain in the ar*se

Don’t fall for the lie of flexible tickets. Awful company, awful service, awful app.

App used to work quite well but after recent update it constantly logs me out. Such a pain I no longer use it. Trainline app now, perfect.

I am unable to stay logged in on the app for longer than an hour, sometimes having to log back in to view my tickets multiple times in one trip

This app is does not follow good security guidelines

I buy tickets here all the time, but sometimes there’s an error where they charge my card and I get no tickets this has happened several times over the last few months and I never got my money back for that. This is starting to add up, never using this app again, the support team are no help and I’m getting robbed.

This is the only train app that you can’t use to book advance tickets, pathetic, what is the point of only being able to book tickets on the day, EVERY other train app out there allows you to book advance tickets, and the station fill out section is stupid, it doesn’t recognise stations you enter till you type it then press the station name, should be far simpler to use