UMR | Health

The most confusing, unhelpful medical insurance website I have ever used. I am a college educated, executive level, 50+ year old male. This website is complete garbage. Most cost estimators don’t work, everything refers back to a pdf document that is deliberately confusing. United Health should be ashamed for even offering this UMR website. Will be complaining to our employer about this.

This app really helps you break down everything you need to know about your coverage. Eternally grateful.

I can’t get it to go past my contact

This app is a joke. I submitted an accident claim MULTIPLE times and it never got processed. I tried the chat feature and waited for a long time even though I was told that I was first in the queue. And then after waiting forever it told me that the chat had ended. What!

Newest update has completely bricked the App on my iPhone 16. At the time, I was in desperate need of Urgent Care, but not the ER. I lost valuable time finding a computer to locate an Urgent Care that would take my insurance. I am absolutely livid.

I really wish this app included the formulary and benefit explanations. If it actually does have them and I’m missing it, please let me know.

Most healthcare apps already provides a card for your Apple Wallet, however UMR does not. UMR needs to get with the times and do so as well. Besides that, the app is straight forward and easy to use

Daughter clearly has a torn ACL. Alone at college and called UMR. Sent me to a nurse who couldn’t help. Said to call member services. Except member services is closed. Amazing.

I have submitted several bills for claims, but never received any response from UMR for their status where they accept or reject them. Very bad system.

Trying to submit a claim and claim page isn’t working correctly.