VAN HEUSEN

I have ordered many items through this app but never got the product within promised date

Some sort of facility can be made available online so that products can be altered online or a customised tailor made products can be made by way of video call facility.This way return of the products get minimised

Riddled with issues, first issue is when making payment which is after entering upi id or card details it shows a text stating all products out of stock, had to try 8 times with different product to place an order. Then once ordered every item is shipped separately from different locations in India, I ordered 5 items and all have different courier partners and different arrival date, that’s annoying. Suggestion is to work on app to eliminate bugs plus get a central point through which orders made through single cart check out are dispatched together. Next time I will stick to VH physical store.

They show premium clothes on their app and when you purchase any item from the app they ship to you an old used and unbranded product. This happened to me. I purchased a shirt from the app for Rs 2107 . Because I bought the product on company’s own app , I was so faithful that I didn’t record the video of opening the package. Inside the package surprise was awaiting for me. An old, used and unbranded product was delivered to me. On asking they denied for return. THE GREAT FROUDUSTER OF OUR COUNTRY. GREAT BUSINESS.

I downloaded this app as I needed a specific sub brand of VH shirt Compare this to a Myntra or Amazon and you will realise how silly this app is and how poorly it is tested before release - 1. I tried to initiate return for poor fit - it asks me to add photos. Why ? Am I returning it for a damaged product ? 2. I try to add comment but it says invalid comment. Since I have tech background I could figure it is the issue of special characters not acceptable in code … so removed apostrophe and commas, then I could submit 3. I returned one product in the order, the other one automatically initiated return. Wow ! 4. Deliveries - so much to learn from the e-commerce companies

The application doesn’t work as it never generates an OTP. I accidentally ordered an item from my bowser . After payment debit from my account the ordered shows failed. To get a clarity on it I downloaded the app but even that doesn’t work. I am not sure how genuine this platform is as it has soo many glitches and customer support are not even able to find the details for my order. A well renowned brand with such a bad platform is ironical.

Order placed on 4/07 Didn’t ship till 10/07 After calling customer care they say it’s out of stock. So order is cancelled. Then they say maybe it didn’t pass the quality check. No such communication done by their end. Don’t ever order from this app.

Your policy says we can change the pickup location in our app but it is not working. Contact me immediately it’s been more than a week I have been trying to contact you guys. Otherwise I will file a complaint in consumer court

I love Van Heusen app

Don’t order online. I order two shirt of same size and Color. Only Only one shirt was delivered And they gave wrong status that both shirts were delivered. They don’t have any grievance system. Only way to communicate is through email. Which they never reply or reply after week with our giving any proper reply. They stole your hard earn money. Don’t Install. It’s organise scam