Zendesk Chat

A must for any website. Heaps of features, easy to install, easy to use.

I'm sure this app will just get better and better. I do like it and the ability to look after your customers wherever you are is a real bonus. It does have a few little bugs but 99% of the time it works well.

Online as well a iPhone app has to be one of the best and most practical apps I have ever seen! Works incredibly well. Reports are awesome! And being able to provide online live customer help while not being stuck at a desk is just amazing! Well done!!

Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.

We pride ourselves on customer service and your app is terrible at updating our team of missed messages.

By far the slowest customer chat app I have ever used. I just have to use it now as our company uses Zendesk as whole package. But i hope app developers can work on this to make it better.

What happened to chat? Zendesk couldn’t care less about improvements to their chat mobile app since they bought zopim

Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk.

The app continues to alert you that you're offline outside of business hours and on weekends. Additionally, app won't keep you connected/online.

We use this to communicate with ours clients. The app always deletes the previous text when we switch window to another chore . It is frustrating to rewrite and can’t copy client information. Please improve your errors!