App isn’t accurate/unreliable
Admittedly your fare is cheaper than Uber however having not used you in a while I thought I’d try again ordering my taxi via the app is said it would arrive around 1:45am. As a woman waiting alone I relied on this to be fairly accurate. My taxi arrived around 2:05am. I had called and the man was abrupt and lied telling me my taxi would be 10 mins when it hadn’t even been dispatched. Drive home was rapid, driver liked to drive fast which I’m not a fan of despite the roads being really quiet due to the time.