Almost unusable UU
The user interface of the app for e Checkin is terribly buggy and barely usable.
Description
Real-time business travel managment
Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing.
We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest).
Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel.
See how the new Amex GBT Mobile app will revolutionize the way you travel:
Book directly from your mobile device.
• Access booking features directly from the home screen of the mobile app.
• Complete bookings with live agent Messenger.
• Book hotels with Booking.com.
All your travel organized in one place.
• Updated itineraries and timeline view allow for easy access to all of your travel.
• New action oriented trips and segments, with contextual options based on where you are in your journey.
• Add trips booked anywhere using our new import feature.
See the future with a complete travel timeline.
• Our timeline view allows you to see all your trips in one feed.
Chat with a travel counselor with Live Messenger.
• Our Messenger feature allows you to connect with a travel counselor for assistance.
• Modify or change existing trips booked with American Express GBT.
• Book new trips, flights, hotels or other travel with a live agent.
Never miss a beat, with trip updates and messages.
• Receive important travel updates and notifications in real time.
• Stay safe while on the road, with Expert Care and Proactive Traveler Care.
Important note about App Access
• In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps.
• To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq
• Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish.
If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.
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Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing.
We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest).
Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel.
See how the new Amex GBT Mobile app will revolutionize the way you travel:
Book directly from your mobile device.
• Access booking features directly from the home screen of the mobile app.
• Complete bookings with live agent Messenger.
• Book hotels with Booking.com.
All your travel organized in one place.
• Updated itineraries and timeline view allow for easy access to all of your travel.
• New action oriented trips and segments, with contextual options based on where you are in your journey.
• Add trips booked anywhere using our new import feature.
See the future with a complete travel timeline.
• Our timeline view allows you to see all your trips in one feed.
Chat with a travel counselor with Live Messenger.
• Our Messenger feature allows you to connect with a travel counselor for assistance.
• Modify or change existing trips booked with American Express GBT.
• Book new trips, flights, hotels or other travel with a live agent.
Never miss a beat, with trip updates and messages.
• Receive important travel updates and notifications in real time.
• Stay safe while on the road, with Expert Care and Proactive Traveler Care.
Important note about App Access
• In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps.
• To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq
• Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish.
If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.
Screenshots
Amex GBT Mobile FAQ
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Is Amex GBT Mobile free?
Yes, Amex GBT Mobile is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Amex GBT Mobile legit?
⚠️ The Amex GBT Mobile app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Amex GBT Mobile cost?
Amex GBT Mobile is free.
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What is Amex GBT Mobile revenue?
To get estimated revenue of Amex GBT Mobile app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
5 out of 5
1 ratings in Slovakia
Ratings History
Amex GBT Mobile Reviews
Useless
Doesn’t allow me to plan or modify travel. Chat support is worthless. I’m better off texting my 10 year old and having them log into my account to rebook me. Can’t tell what’s more disappointing, the technology investment or the personnel helping the traveler. The most urgent requests during business hours are replied to after business hours, giving me answers a day late and with a fee for them not acknowledging until after hours with a “see gate agent” reply.
New Homescreen!
The new homescreen is great! Love being able to scroll through my upcoming trips right on the first screen. And chat is still just a tap away to get me out of any travel bind!
Will not work on iPhone.
This app has not worked for months on my iPhone and customer support is horrible. I have called several times about my issue as I need this app for my work. I get told every single time that it has to be escalated and I will hear back in 24 hours. Hopefully a negative review will get this resolved as I don’t know what else to do.
Find a better business travel partner
AMEX global business app and customer service barely passes for customer service…. I have been stuck in an airport 2 times now in the last 6 months and couldn’t get in touch with with an AMEX agent via either chat or phone. That’s after multiple HOURS or trying…. Find a different travel partner and save yourself the heartache
App doesn’t understand time zones
Last two releases have a defect where if itineraries are added to Apple calendar it does so assuming UTC +0 is your timezone. The result, all calendar entries are incorrect and off by the number of hours your timezone is offset from zero. Quite frustrating.
Director
Shanon on the GBT Travel Desk has excellent service skills.
The app is legitimate garbage and support is worthless
What good is the app if it won’t accept my login credentials? I can log in and out of the website on my computer just fine, but when I try to log in with the same exact information in the app, it tells me it’s wrong. I tried to contact support and they marked my issue as resolved without even trying anything. The app is unusable, I’m not sure how it has such a high rating
Disappointing
You send me a text (3 times) offering an agent to help with a delayed flight and I reply yes (3 times) - then nobody contacts me….
Complete garbage
What a crappy app for a company like AMEX. Wow - interface is terrible, non responsive and truly make the customer experience worse— way to go AMEX. So the chat doesn’t work , no number provided and then it hangs endlessly saying there is no internet connectivity when literally everything else on my phone is working. In case of emergency? God help you. Really AMEX common and do this right - wish I could have my company love to someone else.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Top Free
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343
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Top Free
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367
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Top Free
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368
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Top Free
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462
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Top Free
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467
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Amex GBT Mobile Installs
Last 30 days
Amex GBT Mobile Revenue
Last 30 daysAmex GBT Mobile Revenue and Downloads
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App Info
- Category
- Travel
- Publisher
- GBT US
- Languages
- Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish
- Recent release
- 5.23.1 (2 months ago )
- Released on
- Feb 25, 2016 (8 years ago )
- Also available in
- United States , United Kingdom , Sweden , Norway , Canada , France , Spain , Germany , Australia , India , Denmark , Switzerland , Mexico , Singapore , Finland , Belgium , Poland , Italy , Netherlands , Taiwan , Japan , Hong Kong SAR China , Romania , Austria , Thailand , Czechia , Ireland , Malaysia , Colombia , South Africa , Hungary , Portugal , Brazil , Türkiye , United Arab Emirates , Argentina , Estonia , Greece , Vietnam , Ukraine , Philippines , Lithuania , Peru , Russia , New Zealand , Chile , Croatia , Indonesia , Saudi Arabia , South Korea , Slovakia , Dominican Republic , Algeria , Egypt , China , Uzbekistan , Cyprus , Belarus , Iceland , Azerbaijan , Ecuador , Pakistan , Nepal , Nigeria , Israel , Madagascar , Lebanon , Kazakhstan , Kuwait
- Last Updated
- 1 day ago
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