Poor
Constantly requires login. Takes forever to send authentication code. Unable to book travel. Support team don’t understand basic suggestions for improvement.
Yes, Amex GBT Mobile is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The Amex GBT Mobile app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Amex GBT Mobile is free.
To get estimated revenue of Amex GBT Mobile app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
4.32 out of 5
107 ratings in Australia
Constantly requires login. Takes forever to send authentication code. Unable to book travel. Support team don’t understand basic suggestions for improvement.
The chat function does not work properly as it doesn’t update live and I was promised to have someone contacting me and that didn’t happen. I had both my flights cancelled and there was no one to support.
Ap will not launch on latest Apple update. Completely useless.
The main problem with the app is that it keeps logging out despite selecting the option to stay logged in for 30 days. This is extremely annoying because the login process is quite involved and requires seemingly unnecessary security measures.
The user interface of the app for e Checkin is terribly buggy and barely usable.
Doesn’t allow me to plan or modify travel. Chat support is worthless. I’m better off texting my 10 year old and having them log into my account to rebook me. Can’t tell what’s more disappointing, the technology investment or the personnel helping the traveler. The most urgent requests during business hours are replied to after business hours, giving me answers a day late and with a fee for them not acknowledging until after hours with a “see gate agent” reply.
The new homescreen is great! Love being able to scroll through my upcoming trips right on the first screen. And chat is still just a tap away to get me out of any travel bind!
This app has not worked for months on my iPhone and customer support is horrible. I have called several times about my issue as I need this app for my work. I get told every single time that it has to be escalated and I will hear back in 24 hours. Hopefully a negative review will get this resolved as I don’t know what else to do.
AMEX global business app and customer service barely passes for customer service…. I have been stuck in an airport 2 times now in the last 6 months and couldn’t get in touch with with an AMEX agent via either chat or phone. That’s after multiple HOURS or trying…. Find a different travel partner and save yourself the heartache
Last two releases have a defect where if itineraries are added to Apple calendar it does so assuming UTC +0 is your timezone. The result, all calendar entries are incorrect and off by the number of hours your timezone is offset from zero. Quite frustrating.
Chart
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Category
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Rank
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Top Free
|
|
103
|
Top Free
|
|
167
|
Top Free
|
|
189
|
Top Free
|
|
189
|
Top Free
|
|
246
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