Atera

I’m constantly logged out of this app it’s so frustrating.

Tickets are slow and laggy. Can’t view timer entries or time entries against ticket on the go Customer signing is OK. Need ability to work better with multiple techs and calendars on the go too.

Doesn’t display pictures, doesn’t use tech signature, can’t get line spacing right in email replies. Just all round low quality app.

Guys, The app badly needs OAUTH support. Logging in every time is ridiculous when you’re already on a biometrically protected, encrypted device.

Finally we have a full featured RMM app for on the go support. Being internal IT, I don’t have the luxury of around the clock technicians or after-hours techs so this app makes life much easier. Great web platform now with a great iOS app! Love what Atera are doing in the PSA-RMM space!

Great app to see all my alerts for devices all on one page! Plus quickly look up customers and able to jump straight into a remote session with the customer! Only downside, no ticket feature (yet) looking forward to this integration.

Can't see all devices details , 16 iOS wants to take a qr code to sign in on the app it self how do I can my own phone . Did you let gpt write your code too?

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.

After recent update only 1 line is visible in tickets, images don’t load.

Screen is blank after logging in.