Atera

I can see only the top line of ticket history. Formatting of our ticket replies (ie new lines) is not same as emails received by customer. Surely devices with MFA can stay signed in and just do biometrics. Having to do full sign in is wasting time. Also cannot seem to find the scripts option. Not at all a great tool.

If you have an iPad just use a web browser. It’s a lot more useful then the app. As in the web browser you have the same thing as the desktop. Connecting to a device opens up Splashtop for RMM. If your going to make an app make it useful, if not just dont make an app. And for the price for this tool I would expect better!

Doesn’t always show notifications when it’s supposed to. The interface for dealing with tickets is poor and most of the information available when using Atera from a PC isn’t available, even though it easily could be. It’s sufficiently bad that it has made me consider if I should continue using Atera as our RMM solution.

1. Log Out option overlaps Privacy Policy link - I don’t know what I’m tapping on. 2. Customer logo fills like 50% of the screen (why do I even need to see it?), location and call buttons another 20%, customer name is another 20% and that leaves like 10% for devices - which is just one line. I’ve got 200+ devices and can only see one. Scroll works but with 200+ devices the design isn’t user friendly. I hope this will get fixed in the next release but at present I cannot recommend this to anyone.

Can't see all devices details , 16 iOS wants to take a qr code to sign in on the app it self how do I can my own phone . Did you let gpt write your code too?

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.

After recent update only 1 line is visible in tickets, images don’t load.

Screen is blank after logging in.

This app is riddled with bugs. Kind of sad that Wendy’s fixed their app but you can’t.

There should be no need to authenticate on your phone every other time you login. Refuses to work with face recognition or code, even after a phone wipe and reload. App does not push notifications- likely because it’s signing you out. The notifications is the main reason to have this app and fails miserably. ATERA you need a better app developer.