Bip: Simple cardless credit

I have been trying to retrieve my username to avail. I messaged support back in September and had no response . I logged out to see if i could retrieve it. Typed in my email address - told me it was wrong so I put in another which was correct so that’s not been updated on your system. When it came to the one time passcode, it told me it had been entered “wrong” and told me I had three more attempts. Each time I typed the passcode in it came up incorrect so now Ive had my account blocked . Please sort the atrocity of an app out.

The easiest online card I have used. Everything is at your fingertips.

Haven’t been able to log in for weeks on end as can’t reset passcode ‘system currently unavailable, please try again’. Need access but they clearly don’t care. Update one month on; still despite updating the app I can’t log in to make a payment or use my account. Can’t do anything on the phone as can’t confirm details to my account!! Absolutely ridiculous. Would email in but no email address!! The app developer has asked me to clear cache / cookies on my device. You know it’s an issue when you are being asked to do this as this is on safari which is nothing to do with the app. Using an iPhone 15 pro max (the latest iPhone) on iOS 17.5.1 (the latest software). When I call up I am being told staff are aware of app issues, this has been the case for 7 weeks and counting. Fix your app and I can make a payment, the fact it’s not working is not my fault.

Amazing credit account, let’s you know whenever a purchase is made on your card. Keeps you updated on your balance. Would recommend to anyone. Happy customer.

Had Bip few year now an it’s never let me down the apps always worked fine an customer service has always answered promptly if ever I needed them ..easy to make payments in installments or by direct debit an best of all I don’t have to carry a card around as it’s virtual also can use abroad with no exchange fees

Cardless credit that controls you. Not so simple?

Great card easy to use good customer service! Could do with a physical card too then it would be perfect!

You have to leave the app to authorise payment from your payment card company and when you come back you have to log in again, and you get stuck in a loop and have to do it all again.

Easy to use no card to worry about all on your phone in your wallet easy to check balance pay your monthly payments My payments show usually straight away as soon as I pay them just a first class safe and easy hassle free way to have a credit account

Opened a new account and they blocked my first purchase and put it down as fraud. Been trying to sort it out over their online chat but the customer service is so slow and they’re acting as if I don’t have better things to do or that I might be busy myself. They take so long to reply that I’m busy doing something else. Then they cancel the conversation. And I’ve got to start all over again. Customer service takes about 10 mins per message to respond. Really bad so far. Wouldn’t recommend to anyone.